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For Companies At a Glance
- Tasks: Deliver top-notch customer service and resolve enquiries across multiple channels.
- Company: A supportive housing association in Gainsborough focused on community.
- Benefits: Generous annual leave, pension contributions, and professional training opportunities.
- Why this job: Join a team that values your communication skills and helps you grow.
- Qualifications: Strong communication and IT skills, plus experience in customer service.
The predicted salary is between 25000 - 32000 £ per year.
A housing association in Gainsborough is seeking a Customer Service Advisor to deliver excellent customer service through various channels. The ideal candidate should have strong communication and IT skills, and experience in handling customer enquiries.
Responsibilities include:
- Answering calls
- Managing digital inquiries
- Aiding in the resolution of complaints
Benefits include:
- Generous annual leave
- Pension contributions
- Professional training opportunities
Customer Experience & Resolution Specialist employer: Acis Group Limited
Contact Detail:
Acis Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience & Resolution Specialist
✨Tip Number 1
Make sure to brush up on your communication skills! Practice answering common customer service scenarios with a friend or in front of a mirror. This will help you feel more confident when you're on the phone or dealing with digital inquiries.
✨Tip Number 2
Research the housing association before your interview. Knowing their values and mission can help you tailor your responses and show that you're genuinely interested in the role. Plus, it’ll give you some great talking points!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Asking about their approach to customer service or how they handle complaints shows that you’re engaged and ready to contribute to their team.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Experience & Resolution Specialist
Some tips for your application 🫡
Show Off Your Communication Skills: When writing your application, make sure to highlight your strong communication skills. We want to see how you can convey information clearly and effectively, just like you would in a customer service role.
Tailor Your Experience: Don’t just send a generic application! Take the time to tailor your experience to match the job description. Mention any relevant experience you have in handling customer enquiries and resolving complaints, as this will really catch our eye.
Be Professional Yet Approachable: While we love a professional tone, don’t forget to let your personality shine through! We’re looking for someone who can connect with customers, so a friendly and approachable style in your application can make a big difference.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Acis Group Limited
✨Know the Company Inside Out
Before your interview, take some time to research the housing association. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Experience & Resolution Specialist, strong communication is key. Prepare examples of how you've successfully handled customer enquiries or resolved complaints in the past. Practise articulating these experiences clearly and confidently.
✨Familiarise Yourself with Digital Tools
Since the role involves managing digital inquiries, brush up on any relevant IT skills or tools that might be used. If you know what software the company uses, mention your experience with similar platforms during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team, the challenges they face, or the training opportunities available. This shows you're engaged and serious about contributing to their success.