Business Systems Analyst

If you love making systems work brilliantly for the people who use them, this is your kind of role. As a Business Systems Analyst, you’ll help our teams get the right information at the right time, support them in using our systems confidently, and champion improvements that make everyday tasks easier and smarter. You’ll be hands-on with everything from system configuration to data reporting, all while helping us build a stronger, more connected digital foundation for the future.

Here’s what Manager Jane has to say about why she thinks this is a great role: "It's an opportunity to join our new Systems and Business Improvement Team, focused on proactive change and reducing manual processes for our operational teams while improving the customer experience. We support data capture, system maintenance, and continuous improvement across our workstreams, reporting, and data visualisation. Following a discovery phase reviewing our technical architecture and ways of working, we’re beginning a major business transformation for our Housing and Assets teams. We need someone who can quickly integrate, act as the bridge between business needs and technical configuration and help implement newly designed processes. We also aim to become a more data-driven organisation, making greater use of Power BI and dashboards."

As a Business Systems Analyst, a typical day might include:

• Supporting and developing Acis Group’s core IT business systems, primarily but not exclusively housing management (people, tenancy and property), CRM, asset and repairs management systems, ensuring that all are used efficiently, correctly, and hold all relevant and accurate information.
• Assisting with managing and maintaining security access levels within information systems, ensuring access of appropriate information to relevant system users in accordance with the requirements of the business.
• Working as part of the IT systems team and with subject matter experts across the business, to configure, design and improve workflow processes and case management within systems.
• Ensuring that all of our people are suitably trained in system use and processes, ensuring they have the skills and knowledge that they need to undertake their roles professionally and deliver the highest possible standards of service to our customers.
• Enhancing quality, and development of systems and support improvement projects, identifying methods and solutions to provide a high level of service to the business.
• Supporting and developing Acis Group’s Knowledge Information Management (KIM) with data insight reporting and the creation of Microsoft Power BI data analytic dashboards.
• Assisting with the development of the data architecture for our central data reporting repository, eventually migrating to a new Data Warehouse/Data Lake.
• Ensuring that all system users are kept up to date with relevant information and are made aware of any relevant changes.
• Assisting in the management of the regular interfacing and exchange of data between core systems.
• Assisting with the monitoring of systems, integration and perform testing of business/web systems/applications, identifying any technical issues to be reported to the system provider.
• Liaising with our providers/partners on all matters relating to the above systems including development improvements and the correction of any problems.
• Assisting to ensure that all software releases received from providers are thoroughly tested prior to being loaded onto the live systems, by the management of comprehensive test plans and technical documentation to ensure the co-ordinated user acceptance testing by the appropriate operational staff.
• Maintaining system statutory and regulatory requirements ensuring Acis Group is compliant with its responsibilities and GDPR/data protection regulations.
• Providing and sharing expertise within the IT Services team, ensuring a shared knowledge and understanding of systems support.
• Helping to deliver the approved IT strategy, ensuring alignment to business/customer need and to the business operating environment.
• Working flexibly in the interests of the service – this may include undertaking other duties or attending various office locations appropriate to the responsibilities of the post.

Some of the experience/skills we need to consider you:

• Educated to degree level or have equivalent relevant IT systems and data work experience, with a suitable qualification in an IT related field.
• Substantial knowledge and experience of supporting both SaaS and client business systems, databases, how these work and support the business, managing/developing/analytics reporting and administration.
• Experience of delivering systems training in either a formal or informal way.
• Excellent communication, collaboration and relationship building skills with the ability to engage with a full range of audiences.
• Confident user of IT systems with the ability to share this confidence and knowledge with others to develop their capability.
• Strong and confident presentation and facilitation skills across a diverse range of audiences of varying size.
• Data analytical and reporting skills with excellent attention to detail, creative at problem solving.
• Able to deliver excellent face-to-face customer service to non-expert IT users.
• Experienced in creating technical and process documentation.
• Demonstrable practical experience of at least some of the following: Data Manipulation, Batch Processing, case flow management, Power BI, Power Automate, SQL, Microsoft Fabric, ETL/ELT Pipelines, Housing Management and/or large database systems management, MS Windows Server, Active Directory, MS Excel and Office suite.
• Have an agile mindset, Acis is ever changing, and you’ll help deliver this.
• Resilience. Working in social housing is a challenging but rewarding career, you’ll be helping to bring real change to our customers’ lives.

What will make you stand out from the crowd:

• Specific systems/data analysis experience and/or related qualification.
• The ability to support, train and motivate colleagues.
• Experience of Social Housing Management Systems and/or CRM.
• Good knowledge of the Social housing sector.
• Technical knowledge of Power BI, Power Automate, SQL and Server operating systems / Active Directory / web technologies / APIs.
• An understanding of user interface/interaction design as applicable to enterprise software and web-based applications.
• Experience of developing good relationships with suppliers and vendors.
• Good understanding of GDPR and cyber security.
• Written and verbal communication skills to communicate effectively to both technical and non-technical personnel.

Being part of the Acis team, you’ll get:

• Generous holiday entitlement – 25 days annual leave rising by 1 per year to a max of 30 plus bank holidays.
• Pension contributions up to 10%.
• The opportunity to undertake professional training, funded by us.
• One day's paid leave a year for volunteering work (in addition to your Annual leave entitlement).
• Staff benefits with Paycare – A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more.
• Benefits with Acis Perkz – a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more!
• Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers.
• Long service awards for our loyal employees.
• Cycle to work scheme.
• Employee Assistance Programme to give you confidential advice and support, when you need it.
• Professional membership subscription to support your continuous professional development.
• Death in service benefit as part of our pension scheme.

As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your application. Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and we’re happy to discuss flexible working options with the successful candidate in addition to any aid with interviewing that you might need.