Senior Credit Controller

Job Title

Senior Credit Controller – Delegated Authority

Location

London / Hybrid Working

Salary Range

Up to £70,000 (dependent on experience)

Reporting to

Senior Finance Leadership

Overview

An exciting opportunity has arisen for an experienced Senior Credit Controller to join a well-established and high-performing Lloyd’s market insurer. The successful candidate will take ownership of a substantial Delegated Authority portfolio, playing a key role in managing premium settlements, overseeing outstanding balances and maintaining strong relationships with Lloyd’s brokers, coverholders and underwriting stakeholders. This is an opportunity for an experienced London Market professional to operate with a high degree of autonomy, taking responsibility for complex accounts while contributing to improvements in reporting, analytics and credit control processes. The position offers a combination of hands-on portfolio management, stakeholder engagement and the opportunity to support the continued development of a data-driven credit control function.

Key Responsibilities

• Take ownership of a large Delegated Authority portfolio, ensuring effective management of premium settlements and outstanding balances.
• Utilise dashboard analytics and Power BI to monitor premium variances, identify discrepancies and track portfolio performance.
• Ensure the timely processing of FDO signings and receipt of paid premium bordereaux across designated key accounts.
• Reconcile written and paid premiums, investigating discrepancies and identifying outstanding balances requiring resolution.
• Maintain regular communication with Lloyd’s brokers and coverholders to ensure timely settlement of premiums in accordance with agreed terms of trade.
• Arrange and attend meetings with brokers where settlement performance falls below expectations, agreeing appropriate actions to resolve overdue balances.
• Work closely with underwriting stakeholders to identify problematic accounts, resolve outstanding issues and implement remedial action plans.
• Review binding authority agreements and underlying policy documentation to support premium reconciliation and settlement activities.
• Contribute to the development and enhancement of Delegated Authority credit control reporting, improving visibility of portfolio performance and outstanding exposures.
• Support process improvement initiatives, including exploring opportunities to utilise automation, AI tools and Microsoft Copilot to enhance efficiency and reporting capabilities.

What We're Looking For

• Strong credit control experience gained within the Lloyd’s or London insurance market, with particular exposure to Delegated Authority business.
• Good understanding of the Lloyd’s premium settlement cycle, including the processing, reconciliation and collection of Delegated Authority premiums.
• Experience managing complex premium accounts, investigating discrepancies and resolving outstanding balances.
• Familiarity with binding authority agreements, including key terms and conditions relevant to premium settlements and credit control.
• Working knowledge of the Insurers' Market Repository (IMR), including policy documentation and settlement information.
• Advanced Microsoft Excel skills, including IF statements, lookups and Pivot Tables.
• Experience using Power BI or similar dashboard analytics tools to monitor portfolio performance and identify outstanding issues.
• Strong communication and relationship management skills, with the confidence to engage directly with brokers, coverholders and underwriting stakeholders.
• Ability to work independently, prioritise a substantial portfolio and take ownership of resolving complex credit control issues.
• A proactive, analytical and commercially aware approach to problem-solving and continuous improvement.

Desirable but Not Essential

• Experience managing large or complex Delegated Authority portfolios, particularly high-value or strategically important accounts.
• Exposure to improving credit control reporting processes, dashboards or management information.
• Experience contributing to process automation or operational efficiency initiatives.
• Familiarity with Microsoft Copilot or other AI-enabled tools within a finance or insurance operations environment.
• Experience supporting wider projects involving premium processing, technical accounting or Delegated Authority operations.

About the Company

A well-established and highly regarded Lloyd’s market insurer with a strong reputation for underwriting performance, financial stability and long-term relationships across the London insurance market.

The business operates a diversified specialty insurance portfolio and is recognised for its collaborative culture, technical expertise and commitment to delivering high-quality service to brokers and clients.

With a focus on operational excellence, innovation and continuous improvement, the organisation continues to invest in its people, technology and processes to support sustainable growth.

The company offers a supportive and inclusive working environment, encouraging professional development, individual ownership and opportunities to contribute to meaningful business improvements.

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