At a Glance
- Tasks: Lead client relationships and oversee project delivery from concept to installation.
- Company: Acierta, a global design and production house with a creative edge.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Opportunity to grow as a leader in a fast-paced, innovative company.
- Why this job: Join a creative team and make a real impact in the retail and hospitality sectors.
- Qualifications: Experience in leading design projects and strong client management skills.
The predicted salary is between 63000 - 77000 £ per year.
Acierta is a global design and production house with offices in Spain, UK, France, Qatar, and the US, delivering world-class creative, production, and installation solutions across Retail and Hospitality.
Since 2005, we have combined creativity, technical expertise, and operational excellence to execute projects ranging from large-scale rollouts to bespoke brand activations worldwide.
About the Role
Location
Hackney, London.
Work arrangement
- On-site (Full-time)
- We are looking for an experienced
Account Director to lead one of Acierta's business units, combining exceptional client leadership with strong commercial acumen and a deep understanding of production and project delivery.
At Acierta, an Account Director is more than a client lead.
You will own a business unit (Hub), with responsibility for its client portfolio, commercial performance, people, operational excellence, and long-term growth.
You'll build strategic client relationships, lead multidisciplinary teams, drive profitability, and ensure projects are delivered successfully from concept through design, technical development, production, logistics, installation, and handover.
This is a hands-on leadership role for someone who can confidently move between client meetings, commercial discussions, production environments, and project delivery, always balancing creativity, quality, programme, feasibility, and profitability.
Key Responsibilities
- Build and develop long-term strategic relationships with key clients.
- Lead senior client communications across multiple projects and markets.
- Act as a trusted advisor throughout the full project lifecycle.
- Challenge briefs and provide commercially and technically sound recommendations.
- Identify opportunities to grow existing accounts and develop new business.
- Lead projects from concept through technical development, production, logistics, installation, and handover.
- Work closely with creative, technical, production, and project teams to ensure successful delivery.
- Apply a strong understanding of manufacturing, fabrication, materials, and installation processes.
- Challenge designs, specifications, and production approaches where improvements can be made.
- Identify production risks early and proactively drive solutions.
- Balance creative ambition with feasibility, programme, quality, and budget.
- Commercial Management
- Own the financial performance of the assigned business unit and client portfolio.
- Ensure projects achieve agreed profitability targets.
- Review budgets, quotations, and commercial proposals.
- Drive margin improvement while maintaining quality and client satisfaction.
- Understand and manage the commercial impact of production and delivery decisions.
- Lead, mentor, and develop Account Managers and Project Managers.
- Foster a culture of accountability, collaboration, and ownership.
- Ensure effective communication across client services, creative, technical, and production teams.
- Support recruitment, performance management, and career development.
- Help develop future leaders within the organisation.
- Business Development
- Grow existing client relationships into long-term strategic partnerships.
- Identify new opportunities across current and prospective clients.
- Support pitches, presentations, and strategic proposals.
- Represent Acierta confidently within the industry.
- Contribute to the growth and development of the wider business.
Skills, Experience & Attributes
- Significant experience leading Retail, Experiential, Hospitality, or Spatial Design projects from concept through production and installation.
- Strong understanding of manufacturing processes, fabrication techniques, materials, and production workflows.
- Proven experience working closely with workshops, manufacturers, suppliers, and production teams.
- Strong commercial awareness, with a clear understanding of budgets, margins, profitability, and financial performance.
- Exceptional client relationship management skills, with the ability to build trusted relationships at senior level.
- Proven experience leading and developing multidisciplinary teams across client services, creative, technical, and production functions.
- Strong organisational skills, with excellent attention to detail and the ability to manage multiple priorities simultaneously.
- Confident decision-maker and problem solver, comfortable operating in a fast-paced and dynamic environment.
- Excellent communication, negotiation, and presentation skills.
- Strong understanding of the relationship between creative ambition, technical feasibility, programme, quality, and commercial performance.
- A proactive, entrepreneurial, and solutions-driven mindset, with a genuine sense of ownership.
- Ability to move comfortably between strategic client conversations and hands-on project and production discussions.
- A collaborative leader who builds trust, develops people, and creates a culture of accountability, ownership, and continuous improvement.
- #J-18808-Ljbffr
Account Director in London employer: ACIERTA
Acierta is an exceptional employer that fosters a dynamic and collaborative work culture, particularly in our vibrant London office. We prioritise employee growth through continuous improvement initiatives and offer a supportive environment where your contributions directly impact our international projects. With a focus on creativity and efficiency, we provide a unique opportunity to thrive in the fast-paced sectors of Retail, Events, and Hospitality while building strong relationships with colleagues and suppliers.
StudySmarter Expert Advice🤫
We think this is how you could land Account Director in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Account Director at ACIERTA!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like ACIERTA or be willing to refer you for that Account Director position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from ACIERTA who’s on the lookout for their next Account Director star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Account Director role at ACIERTA!
We think you need these skills to ace Account Director in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at ACIERTA. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at ACIERTA
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at ACIERTA. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
