Sr Solution Consultant

Powering the world’s payments ecosystem, ACI powers the payments ecosystem globally, and you power ACI. You’ll innovate, collaborate, and grow in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.

The purpose of the Sr Solution Consultant is: As a Senior Solution Consultant – Merchant, you will play a pivotal role in shaping how leading merchants design and optimize their payment and fraud strategies. This role sits at the intersection of payment orchestration, fraud & risk management, and payment intelligence, helping customers unlock measurable business outcomes such as improved authorization rates, reduced fraud losses, and enhanced customer experience. You will act as a trusted advisor to enterprise merchants, translating complex payment, fraud, and data challenges into actionable strategies powered by ACI’s solutions.

A typical day at ACI for a Sr Solution Consultant is:

• Lead strategic customer engagements across the full sales lifecycle, with a focus on fraud, risk, and payment optimization strategies.
• Translate merchant challenges (fraud losses, false declines, conversion gaps) into data-driven value propositions and solution strategies.
• Position ACI’s payment orchestration capabilities to enable smarter routing, decisioning, and performance optimization.
• Define and articulate business outcomes, including: Fraud reduction and risk mitigation, Authorization uplift and revenue recovery, Improved customer experience and checkout performance.
• Conduct consultative discovery workshops, identifying key pain points across payments, fraud, and risk domains.
• Design end-to-end solution approaches combining payments, fraud detection, and data intelligence.
• Partner with Sales and Account teams to progress and win strategic deals.
• Build compelling executive narratives, proposals, and ROI models.
• Provide thought leadership on industry trends, including fraud evolution, regulatory impacts (PSD2/3), and payment innovation.
• Collaborate with Product and Product Marketing to shape roadmap direction and market positioning based on customer insights.

Knowledge, Skills and Experience needed to succeed in this role:

• Core Experience: 5–10+ years in one or more of the following domains: Fraud & risk management (fraud detection, decisioning, chargebacks), Payment intelligence / optimisation (authorisation uplift, routing strategies), Merchant payments (acquiring, gateways, orchestration, wallets).
• Proven experience in a consultative, customer-facing role (Solution Consulting, Pre-Sales, Advisory).
• Domain Expertise: Strong understanding of fraud prevention strategies and trade-offs (approval vs risk vs customer friction), Payment performance drivers (authorisation rates, routing, issuer behaviour), Data-driven decisioning and optimisation techniques.
• Familiarity with payment orchestration platforms is a strong plus. Alternatively: strong fraud/risk expertise with a clear motivation to expand into payments and orchestration.
• Consulting & Commercial Skills: Ability to translate technical capabilities into clear business value and outcomes, Strong stakeholder engagement and executive communication skills, Experience building ROI cases, value models, and business justifications, Ability to challenge customer assumptions and lead strategic conversations.
• Preferred experience: Experience working with enterprise merchants in retail, eCommerce, or digital services, Exposure to regulatory frameworks (PSD2, SCA), Data-driven mindset with ability to leverage analytics and insights to drive decisions, Comfortable working in complex, multi-stakeholder sales environments, Strong collaboration with cross-functional teams (Sales, Product, Marketing).

Core Capabilities: We seek colleagues who embody our core capabilities — these shape our culture and enable us to make a meaningful impact together:

• Ensure Accountability: holding self and others accountable to meet commitments.
• Drives Results: consistently achieving results, even under tough circumstances.
• Customer Focus: building strong customer relationships and delivering customer-centric solutions.
• Cultivate Innovation: creating new and better ways for the organization to be successful.
• Collaborates: building partnerships and working collaboratively with others.
• Courage: stepping up to address difficult issues, saying what needs to be said.

Applicants must be currently authorized to work in Germany on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future. In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment.

Are you ready to help us transform the payments ecosystem?