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- Tasks: Drive customer success in the payments ecosystem and optimise their payment strategies.
- Company: Join ACI, a leader in global payments technology with a vibrant culture.
- Benefits: Competitive salary, career development, and a collaborative work environment.
- Other info: Be part of a diverse team that values innovation and accountability.
- Why this job: Make a real impact on customers' payment journeys and shape the future of payments.
- Qualifications: Bachelor’s degree or equivalent experience in payments; strong communication and problem-solving skills.
The predicted salary is between 28800 - 48000 £ per year.
Powering the world’s payments ecosystem, ACI powers the payments ecosystem globally, and you power ACI. You’ll innovate, collaborate, and grow in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments. As a Customer Success Manager in London, you will join a diverse, passionate team dedicated to powering the world’s payments ecosystem!
Purpose
The purpose of this Customer Success Manager is:
- The Customer Success Team is at the heart of ACI customer experience. From initial onboarding to ongoing roll-out, adoption, and expansion, we guide ACI Customers through their payments journey while ensuring they achieve their desired outcomes.
- We understand our customers' goals as trusted advisors and recommend solutions to the challenges they face.
Responsibilities
- Drive success for ACI customers with fast, simple, and secure payments from around the world.
- Consult customers on their journey to optimize their payments program through adoption/renewal/expansion of ACI solutions.
- Communicate/negotiate commercial and (high level) technical interactions to deliver positive outcomes.
- Understand customers' business challenges and industry trends to consult on how ACI can support their objectives.
- Serve as a trusted advisor to customers by establishing, maturing, and executing their payment strategies.
- Function as a customer's single point of contact with ACI, while coordinating/collaborating within ACI to deliver on customer commitments.
- Inform/influence ACI strategy with account level "ground truth" and ideas to better enable our customers' success objectives.
- Maintain accuracy of customer data in internal systems (e.g., Salesforce) required to support audit functions.
- Responsible for supporting the growth of revenue for Tier 1 customers that has direct impact on a segment's P&L.
- Support execution of account plans in a self-directed manner and within segment strategy.
- Build/maintain relationships with decision makers of key accounts, creating brand advocates.
- Provide operational support to Senior and Principal CSMs on key Tier 1 accounts, e.g. run service reviews, service reporting and point of escalation for customers.
- Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.
- Perform other duties as assigned.
Knowledge, Skills and Experience
- Bachelor’s degree in related field or equivalent experience.
- Proficient level of Payments/Vertical knowledge.
- Successfully presents/facilitates discussion with regular key stakeholders.
- Consistently delivers positive outcomes.
- Solves complex problems and generates ideas to enable customers to succeed and grow their BoB.
- Operates well in ambiguous situations.
- Influences peers and builds brand advocates.
- Proficient communication/presentation/negotiation skills.
- Self-directed planning & interactions with some direction.
- Guided planning and interactions.
- Impeccable follow-up and attention to detail.
Core Capabilities
We seek colleagues who embody our core capabilities — these shape our culture and enable us to make a meaningful impact together:
- Ensure Accountability: holding self and others accountable to meet commitments.
- Drives Results: consistently achieving results, even under tough circumstances.
- Customer Focus: building strong customer relationships and delivering customer-centric solutions.
- Cultivate Innovation: creating new and better ways for the organization to be successful.
- Collaborates: building partnerships and working collaboratively with others.
- Courage: stepping up to address difficult issues, saying what needs to be said.
Applicants must be currently authorized to work in the UK on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future. In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment.
Are you ready to help us transform the payments ecosystem?
Customer Success Manager employer: ACI Worldwide
Contact Detail:
ACI Worldwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current ACI employees on LinkedIn, join relevant groups, and engage in discussions. This can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by understanding ACI's products and services inside out. Show how your skills align with their mission to power the payments ecosystem. We want to see your passion for customer success!
✨Tip Number 3
Practice your communication skills! As a Customer Success Manager, you'll need to convey complex ideas simply. Role-play with a friend or use online resources to sharpen your presentation and negotiation skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the ACI team and contributing to our customers' success.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your relevant experience in payments and customer relations, showing us how you can drive success for our customers.
Showcase Your Skills: We want to see your communication and negotiation skills shine through! Use specific examples from your past experiences that demonstrate how you've built strong relationships and delivered positive outcomes for clients.
Be Authentic: Let your personality come through in your application. We value authenticity and want to know what makes you tick. Share your passion for customer success and how you can contribute to our innovative culture.
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at ACI Worldwide
✨Know Your Customer Success Fundamentals
Before the interview, brush up on the key principles of customer success management. Understand how to drive customer engagement and satisfaction, as well as the importance of being a trusted advisor. This will help you articulate your approach to optimising customer journeys during the interview.
✨Research ACI and the Payments Ecosystem
Familiarise yourself with ACI's products and services, as well as current trends in the payments industry. Being able to discuss how ACI can support customers' objectives will show that you're proactive and genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific customer situations. Prepare examples from your past experiences where you've successfully navigated challenges or driven results. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Communication Skills
As a Customer Success Manager, strong communication is key. Practice articulating your thoughts clearly and confidently. Be ready to demonstrate your negotiation skills and how you build relationships with stakeholders, as this will be crucial in your role at ACI.