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- Tasks: Drive customer success in the payments ecosystem and optimise their payment strategies.
- Company: Join ACI, a leader in global payments technology with a vibrant culture.
- Benefits: Competitive salary, career development, and a collaborative work environment.
- Why this job: Make a real impact on customers' payment journeys and shape the future of payments.
- Qualifications: Bachelor’s degree or equivalent experience, strong communication skills, and customer focus.
- Other info: Dynamic team with opportunities for growth and innovation.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Powering the world’s payments ecosystem, ACI powers the payments ecosystem globally, and you power ACI. You’ll innovate, collaborate, and grow in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.
As a Customer Success Manager in United Kingdom, London, you will join a diverse, passionate team, dedicated to powering the world’s payments ecosystem!
PurposeThe Customer Success Team is at the heart of ACI customer experience. From initial onboarding to ongoing roll‑out, adoption, and expansion, we guide ACI Customers through their payments journey while ensuring they achieve their desired outcomes. We understand our customers' goals as trusted advisors and recommend solutions to the challenges they face.
Typical day at ACI- Drive success for ACI customer with fast, simple, and secure payments, from around the world.
- Consult customers on their journey to optimize their payments program through adoption/renewal/expansion of ACI solutions.
- Communicate/negotiate commercial and (high level) technical interactions to deliver positive outcomes.
- Understand customers' business challenges and industry trends to consult on how ACI can support their objectives.
- Serve as a trusted advisor to customers by establishing, maturing, and executing their payment strategies.
- Function as a customer’s single point of contact with ACI, while coordinating/collaborating within ACI to deliver on customer commitments.
- Inform/influence ACI strategy with account level 'ground truth' and ideas to better enable our customers' success objectives.
- Maintain accuracy of customer data in internal systems (e.g. Salesforce) required to support audit functions.
- Responsible for supporting the growth of revenue for Tier 1 customers that has direct impact on a segment's P&L.
- Support execution of account plans in a self‑directed manner and within segment strategy.
- Build/maintain relationships with decision makers of key accounts, creating brand advocates.
- Provide operational support to Senior and Principal CSMs on key Tier 1 accounts e.g run service reviews, service reporting and point of escalation for customers.
- Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.
- Perform other duties as assigned.
- Bachelor’s degree in related field or equivalent experience.
- Proficient level of Payments/Vertical knowledge.
- Successfully presents/facilitates discussion with regular key stakeholders.
- Consistently delivers positive outcomes.
- Solves complex problems and generates ideas to enable customers to succeed and grow their BoB.
- Operates well in ambiguous situations.
- Influences peers and builds brand advocates.
- Proficient communication/presentation/negotiation skills.
- Self‑directed planning & interactions with some direction.
- Guided planning and interactions.
- Impeccable follow‑up and attention to detail.
- Ensure Accountability: holding self and others accountable to meet commitments.
- Drives Results: consistently achieving results, even under tough circumstances.
- Customer Focus: building strong customer relationships and delivering customer‑centric solutions.
- Cultivate Innovation: creating new and better ways for the organization to be successful.
- Collaborates: building partnerships and working collaboratively with others.
- Courage: stepping up to address difficult issues, saying what needs to be said.
Applicants must be currently authorized to work in the UK on a full‑time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future. In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment.
Are you ready to help us transform the payments ecosystem?
To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com.
Customer Success Manager in London employer: ACI Worldwide, Inc.
Contact Detail:
ACI Worldwide, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current ACI employees on LinkedIn, join relevant groups, and attend industry events. Building connections can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by understanding ACI's products and services inside out. Show how your skills align with their mission to power the payments ecosystem. We want to see your passion for customer success!
✨Tip Number 3
Practice your communication skills! As a Customer Success Manager, you'll need to convey complex ideas simply. Role-play with a friend or use online resources to sharpen your presentation and negotiation techniques.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the ACI team and contributing to our customers' success.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about being a Customer Success Manager and how you can contribute to powering the payments ecosystem.
Tailor Your Experience: Make sure to highlight your relevant experience in customer success and payments. We love seeing how your background aligns with our goals, so don’t be shy about showcasing your achievements and skills that fit the job description.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your ideas effectively. Remember, we’re looking for someone who can communicate well with customers!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at ACI Worldwide, Inc.
✨Know Your Customer Success Stuff
Make sure you brush up on your knowledge of customer success strategies, especially in the payments industry. Understand ACI's solutions and how they can help customers achieve their goals. This will show that you're not just interested in the role, but that you genuinely understand the impact of customer success.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've solved complex problems for customers. Think about times when you had to navigate tricky situations or negotiate outcomes. This will demonstrate your ability to think on your feet and provide value as a trusted advisor.
✨Build Rapport with Interviewers
Remember, interviews are a two-way street! Take the time to connect with your interviewers. Ask them about their experiences at ACI and share your enthusiasm for the company culture. Building a personal connection can make a lasting impression.
✨Be Ready to Discuss Industry Trends
Stay updated on the latest trends in the payments ecosystem. Be prepared to discuss how these trends could affect ACI's customers and what innovative solutions you might suggest. This shows that you're proactive and forward-thinking, which is crucial for a Customer Success Manager.