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- Tasks: Drive customer success in the payments ecosystem and optimise their payment strategies.
- Company: Join ACI, a leader in global payments technology with a vibrant culture.
- Benefits: Competitive salary, career development, and a collaborative work environment.
- Why this job: Make a real impact on customers' payment journeys and shape the future of payments.
- Qualifications: Bachelor’s degree or equivalent experience, strong communication, and problem-solving skills.
- Other info: Dynamic team with opportunities for growth and innovation.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Powering the world’s payments ecosystem, ACI powers the payments ecosystem globally, and you power ACI. You’ll innovate, collaborate, and grow in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.
As a Customer Success Manager in United Kingdom, London, you will join a diverse, passionate team, dedicated to powering the world’s payments ecosystem!
PurposeThe Customer Success Team is at the heart of ACI customer experience. From initial onboarding to ongoing roll‑out, adoption, and expansion, we guide ACI Customers through their payments journey while ensuring they achieve their desired outcomes. We understand our customers' goals as trusted advisors and recommend solutions to the challenges they face.
Typical day at ACI- Drive success for ACI customer with fast, simple, and secure payments, from around the world.
- Consult customers on their journey to optimize their payments program through adoption/renewal/expansion of ACI solutions.
- Communicate/negotiate commercial and (high level) technical interactions to deliver positive outcomes.
- Understand customers' business challenges and industry trends to consult on how ACI can support their objectives.
- Serve as a trusted advisor to customers by establishing, maturing, and executing their payment strategies.
- Function as a customer’s single point of contact with ACI, while coordinating/collaborating within ACI to deliver on customer commitments.
- Inform/influence ACI strategy with account level "ground truth" and ideas to better enable our customers' success objectives.
- Maintain accuracy of customer data in internal systems (e.g. Salesforce) required to support audit functions.
- Responsible for supporting the growth of revenue for Tier 1 customers that has direct impact on a segment's P&L.
- Support execution of account plans in a self‑directed manner and within segment strategy.
- Build/maintain relationships with decision makers of key accounts, creating brand advocates.
- Provide operational support to Senior and Principal CSMs on key Tier 1 accounts e.g run service reviews, service reporting and point of escalation for customers.
- Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.
- Perform other duties as assigned.
- Bachelor’s degree in related field or equivalent experience.
- Proficient level of Payments/Vertical knowledge.
- Successfully presents/facilitates discussion with regular key stakeholders.
- Consistently delivers positive outcomes.
- Solves complex problems and generates ideas to enable customers to succeed and grow their BoB.
- Operates well in ambiguous situations.
- Influences peers and builds brand advocates.
- Proficient communication/presentation/negotiation skills.
- Self‑directed planning & interactions with some direction.
- Guided planning and interactions.
- Impeccable follow‑up and attention to detail.
- Ensure Accountability: holding self and others accountable to meet commitments.
- Drives Results: consistently achieving results, even under tough circumstances.
- Customer Focus: building strong customer relationships and delivering customer‑centric solutions.
- Cultivate Innovation: creating new and better ways for the organization to be successful.
- Collaborates: building partnerships and working collaboratively with others.
- Courage: stepping up to address difficult issues, saying what needs to be said.
Applicants must be currently authorized to work in the UK on a full‑time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future. In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment.
Are you ready to help us transform the payments ecosystem?
Important Notice About Recruitment Scams: Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company.
Customer Success Manager employer: ACI Worldwide, Inc.
Contact Detail:
ACI Worldwide, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current ACI employees on LinkedIn, join relevant groups, and attend industry events. Building connections can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by understanding ACI's products and services inside out. Show how your skills align with their mission to power the payments ecosystem. We want to see your passion for customer success!
✨Tip Number 3
Practice your communication skills! As a Customer Success Manager, you'll need to convey complex ideas simply. Role-play with a friend or use online resources to sharpen your presentation and negotiation techniques.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the ACI team and contributing to our customers' success.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about being a Customer Success Manager and how you can contribute to powering the payments ecosystem.
Tailor Your Experience: Make sure to highlight your relevant experience in customer success and payments. We love seeing how your background aligns with our goals, so don’t be shy about showcasing your achievements and skills that fit the job description!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your ideas effectively. Remember, we’re looking for someone who can communicate well with customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at ACI Worldwide, Inc.
✨Know Your Customer Success Stuff
Make sure you brush up on your knowledge of customer success strategies, especially in the payments industry. Understand ACI's solutions and how they can help customers achieve their goals. This will show that you're not just interested in the role, but that you genuinely understand what it takes to drive customer success.
✨Show Off Your Communication Skills
As a Customer Success Manager, you'll need to communicate effectively with various stakeholders. Practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully navigated complex discussions or negotiations in the past, as this will demonstrate your ability to handle high-level interactions.
✨Be Ready to Solve Problems
Expect to be asked about how you would approach specific customer challenges. Think of real-life scenarios where you've solved complex problems for clients. Highlight your analytical skills and your ability to generate innovative solutions that lead to positive outcomes.
✨Demonstrate Your Collaborative Spirit
Collaboration is key in this role, so be prepared to discuss how you've worked with teams in the past. Share examples of how you've built relationships with colleagues and customers alike, and how those partnerships have led to successful project outcomes. This will show that you can thrive in ACI's energetic and collaborative culture.