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- Tasks: Be the go-to person for customer enquiries, orders, and account management.
- Company: Join a dynamic company in the ingredients and chemicals sector.
- Benefits: Gain valuable experience and build a long-term career with growth opportunities.
- Other info: Collaborate with Business Development Managers and internal teams for success.
- Why this job: Make a real impact by driving customer satisfaction and generating new business.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 28500 - 28500 £ per year.
The role serves as a key link and valuable interface between the company, its customers, and supply chain partners, acting as the first point of contact for enquiries, orders, and account management. First and foremost, it is responsible for ensuring excellent customer service, accurate order and stock management, and efficient coordination with internal teams and third-party providers.
This role also requires the individual to support the Business Development Managers (BDMs) across sales development, lead generation, and commercial marketing activity. This is an excellent opportunity for someone eager to build a long-term career in the ingredients and chemicals sector.
They will be responsible for proactively managing current customer accounts, customer satisfaction and a focus on internal sales. The role helps drive engagement externally, identifying and converting new business opportunities, generating new and repeated sales by using own initiative and awareness of the various areas of the Company.
A more detailed job description can be provided upon request.
Customer Services and Commercial Support in Cookham employer: ACI Group Ltd
Contact Detail:
ACI Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services and Commercial Support in Cookham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. The more connections you make, the better your chances of landing that Customer Services and Commercial Support role.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their customer service approach and think about how you can contribute to their success. We want you to shine when discussing how you can enhance customer satisfaction and drive sales!
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience in customer service, order management, and sales development. This will help you stand out and demonstrate your proactive approach to managing customer accounts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and contributing to our growth in the ingredients and chemicals sector.
We think you need these skills to ace Customer Services and Commercial Support in Cookham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Services and Commercial Support role. Highlight any previous experience in customer service, order management, or sales support to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background makes you a great candidate. Don’t forget to mention your passion for the ingredients and chemicals sector!
Showcase Your Communication Skills: Since this role involves being the first point of contact for customers, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application to show us you can effectively engage with customers and internal teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at ACI Group Ltd
✨Know Your Stuff
Before the interview, make sure you understand the company’s products and services. Familiarise yourself with their customer service approach and how they manage orders and stock. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role is all about being the first point of contact, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully handled customer enquiries or resolved issues in the past. This will highlight your ability to maintain excellent customer service.
✨Be Proactive
Think about ways you can contribute to the team beyond just the basics. Come prepared with ideas on how to improve customer satisfaction or streamline order management. This shows initiative and a genuine interest in supporting the Business Development Managers.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of the interview. Inquire about the company's approach to customer engagement or how they measure success in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.