Buyer Account Manager in Belfast

We are looking for a Buyer Account Executive to join our lively and dynamic team, bringing a pro-active customer-centric approach to managing our existing relationships with our customers (buyers). As the main point of contact for a portfolio of our buyer accounts, you will be responsible for customer satisfaction and retention of our buyer base by delivering Achilles’ value proposition, benefits and opening up opportunities.

This role is based in our newly opened Belfast offices, on a hybrid basis. Reporting into the Head of Account Management UKI, you will work closely with the Strategic Account Manager(s) for the assigned sector(s) to identify and grow the revenue within the account base. You will be responsible for generating revenue growth to achieve sales objectives, maximizing customer retention, and delivering outstanding sales and service experiences.

You will need to be able to manage multiple demands, and plan and organise your time against priorities, balancing quality standards with deadlines. Ensure sales and retention rate objectives are met by building rapport with customers, understanding their needs and recommending appropriate solutions using Achilles’ network/package solution within My Achilles.

Proactively review customers’ accounts, to advise how the customer can achieve more value from their subscription and promote usage within buyer organisations through reporting & insights. Manage the annual subscription renewal process for designated accounts, maximising retention rates. Generate buyer-led campaigns for Inside Sales Executives and accurately forecast run rate. Maintain optimum customer experience & satisfaction. Manage supplier escalations on behalf of the buyer. Recommend additional products and services that can add value to the customer.

Maintain data quality through our CRM system (MS Dynamics) with customer information, contact log, pipeline stage and notes, and creating customer profiles using questioning to identify customer needs, business cycles, growth plans and product offerings. A demonstrable track record of managing and closing sales, consistently achieving annual sales targets. Experience of inside sales account management or territory management experience is helpful.

Please apply if you’d like to work for a global company that is helping make the working world more sustainable, safer, cleaner and fairer, with great colleagues and a good pay and benefits package. We are committed to equity, diversity and inclusion in our practices and workforce.

For more than 30 years, Achilles has protected organisations’ business interests and reputations by providing unrivalled levels of supply chain transparency, carbon reduction and management. We are the ESG and carbon management partner of choice for the world’s leading global brands. Achilles specialises in supporting customers that require truly robust environmental, social and governance reporting to fully comply with ESG regulation, meet investor requirements, and achieve their own ambitious sustainability goals.

We work with market-leading financial, industrial, commercial, and governmental organisations requiring the serious, detailed analysis and expert insight necessary to deliver exceptional reporting confidence. Operating from 22 locations worldwide, Achilles is at the forefront of the battle against climate change, a champion for social justice and human rights, and an expert in health, safety, and risk management.