Buyer Account Executive in Belfast

We are looking for a Buyer Account Executive to join our lively and dynamic team, bringing a pro-active customer-centric approach to managing our existing relationships with our customers (buyers). As the main point of contact for a portfolio of our buyer accounts, you will be responsible for customer satisfaction and retention of our buyer base by delivering Achilles’ value proposition, benefits and opening up opportunities. This role is based in our newly opened Belfast offices, on a hybrid basis. Reporting into the Head of Account Management UKI, you will work closely with the Strategic Account Manager(s) for the assigned sector(s) to identify and grow the revenue within the account base.

Through your activities you will also manage run rate suppliers and escalations enabling the supplier teams to achieve their revenue targets. You will be responsible for generating revenue growth to achieve sales objectives, maximizing customer retention, and delivering outstanding sales and service experiences. Through your skills and expertise, you will play a pivotal role in achieving our goals of unparalleled customer satisfaction, revenue optimisation, and successful business growth.

We are looking for detail-oriented and proactive candidates with motivation who will represent Achilles with high professional standards, passion and commitment to inspire others with their enthusiasm and energy. You will be a team-player and have a growth mindset for yourself and in developing others. You will be able to handle difficulties or obstacles with positivity and resilience, to find great solutions. You will need to be able to manage multiple demands, and plan and organise your time against priorities, balancing quality standards with deadlines.

What You’ll Do

• Ensure sales and retention rate objectives are met by building rapport with customers, understanding their needs and recommending appropriate solutions using Achilles’ network/package solution within My Achilles.
• Proactively review customers’ accounts, to advise how the customer can achieve more value from their subscription and promote usage within buyer organisations through reporting & insights.
• Manage the annual subscription renewal process for designated accounts, maximising retention rates.
• Generate buyer-led campaigns for Inside Sales Executives and accurately forecast run rate.
• Maintain optimum customer experience & satisfaction. Manage supplier escalations on behalf of the buyer.
• Recommend additional products and services that can add value to the customer.
• Using research methods and team collaboration to develop relationships with your customer base, making outgoing calls and responding to incoming queries in a timely fashion, and undertaking onsite visits as required.
• Maintain data quality through our CRM system (MS Dynamics) with customer information, contact log, pipeline stage and notes, and creating customer profiles using questioning to identify customer needs, business cycles, growth plans and product offerings.

What You’ll Bring

• You will be self-motivated to focus on the customer and achieve revenue results.
• Knowledge and experience of structured selling.
• A demonstrable track record of managing and closing sales, consistently achieving annual sales targets.
• Strong collaborator with a can-do attitude.

Experience Required

• Previous experience of managing a revenue target.
• Experience of inside sales account management or territory management experience is helpful.

Why Join Us?

Please apply if you’d like to work for a global company that is helping make the working world more sustainable, safer, cleaner and fairer, with great colleagues and a good pay and benefits package. We welcome applications from armed forces veterans, reservists and their families. We are committed to equity, diversity and inclusion in our practices and workforce.

The Achilles Way – how we do things:

• Be Curious – Ask questions, understand why, challenge and grow.
• Commit – Show passion, create value, deliver simple solutions, be a leader.
• Collaborate – Think inclusive, show respect, be helpful, give thanks.