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For Companies At a Glance
- Tasks: Manage customer relationships and drive product adoption in a fast-paced startup.
- Company: Join a rapidly growing cybersecurity startup backed by top-tier investors.
- Benefits: Competitive salary, commission opportunities, and potential for career growth.
- Why this job: Gain hands-on experience in sales and customer success while making an impact.
- Qualifications: 2+ years in B2B SaaS with strong communication and organisational skills.
- Other info: Hybrid role with direct exposure to leadership and a clear path for advancement.
The predicted salary is between 35000 - 50000 £ per year.
About Agency Cybersecurity:
Agency Cybersecurity is a fast-growing venture-backed startup that provides best-in-class cybersecurity and compliance. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently. We are backed by top-tier investors like Y Combinator and have offices in NYC, Boston, Richmond, and London.
Location: London (local candidates only)
Position Type: Contractor
Compensation: £35,000 – £50,000 OTE (including bonus) + additional commission opportunities
About the Role:
We’re hiring a Customer Success Manager / Inside Sales to support and grow relationships with our customers in a fast-paced, high-growth startup environment. This is a hybrid role combining customer success, account management, and inside sales. You’ll be responsible for ensuring customers are successful while also identifying opportunities to expand accounts through upsells and renewals. This role is ideal for someone early in their career who is interested in sales, startups, and building commercial experience quickly.
What You’ll Do:
- Own relationships with a portfolio of customers from onboarding through renewal
- Act as the primary point of contact for day-to-day customer needs
- Drive product adoption and ensure customers achieve their desired outcomes
- Identify and execute upsell and expansion opportunities
- Support and close renewals
- Collaborate with sales, product, and operations teams to improve customer experience
- Maintain accurate account notes and pipeline tracking
What We’re Looking For:
- 2+ years of experience in B2B SaaS or services (customer success, account management, or sales)
- Strong communication and relationship-building skills
- Commercial mindset with interest in sales and revenue ownership
- Highly organized and comfortable managing multiple accounts
- Ability to operate in a fast-paced startup environment
- Must be based in London
Compensation & Structure:
From £35,000 – £50,000 OTE (base and bonus). Additional upside through commission on upsells and renewals. Contractor role with opportunity to grow into a larger commercial position over time.
Why Join:
- Work directly with a US-based startup serving high-growth companies
- Gain hands-on experience across customer success and sales
- Clear path to move into full-cycle sales or senior account management
- High ownership, fast learning, and direct exposure to leadership
Customer Success Manager / Inside Sales (Contractor) in London employer: Achilleion
Contact Detail:
Achilleion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager / Inside Sales (Contractor) in London
✨Tip Number 1
Network like a pro! Reach out to people in the cybersecurity and SaaS space on LinkedIn. Join relevant groups, attend webinars, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Agency Cybersecurity thoroughly—know their products, values, and recent news. Tailor your answers to show how your skills align with their mission. Practice common interview questions and have your own ready to ask!
✨Tip Number 3
Showcase your success stories! When discussing your experience, focus on specific examples where you’ve driven customer success or sales growth. Use metrics to back up your claims; numbers speak volumes in this industry!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team. Keep an eye on our careers page for the latest opportunities!
We think you need these skills to ace Customer Success Manager / Inside Sales (Contractor) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager / Inside Sales. Highlight your experience in B2B SaaS, customer success, and any sales achievements. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about cybersecurity and how your skills align with our mission. Keep it engaging and personal – we love a bit of personality!
Showcase Your Communication Skills: As a Customer Success Manager, strong communication is key. In your application, demonstrate your ability to build relationships and convey complex ideas simply. We’re looking for clarity and confidence in your writing!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Achilleion
✨Know Your Stuff
Make sure you understand the basics of cybersecurity and compliance frameworks like SOC2, ISO 27001, and HIPAA. Familiarise yourself with Agency Cybersecurity's services and how they help businesses scale securely. This knowledge will show your genuine interest in the role and the company.
✨Showcase Your Communication Skills
As a Customer Success Manager, strong communication is key. Prepare examples of how you've successfully built relationships or resolved customer issues in the past. Be ready to demonstrate your ability to convey complex information clearly and effectively.
✨Highlight Your Organisational Skills
This role requires managing multiple accounts simultaneously. Bring up specific instances where you've juggled various tasks or projects successfully. Discuss any tools or methods you use to stay organised and ensure nothing falls through the cracks.
✨Emphasise Your Sales Mindset
Since this position involves upselling and renewals, be prepared to discuss your approach to identifying sales opportunities. Share any relevant experiences where you've contributed to revenue growth or improved customer satisfaction through proactive engagement.