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For Companies At a Glance
- Tasks: Manage customer relationships and drive product adoption in a fast-paced startup.
- Company: Join a rapidly growing US-based cybersecurity startup backed by top-tier investors.
- Benefits: Competitive salary, commission opportunities, and potential for career growth.
- Why this job: Gain hands-on experience in sales and customer success while making an impact.
- Qualifications: 2+ years in B2B SaaS with strong communication and relationship-building skills.
- Other info: Dynamic environment with a clear path to advance your career.
The predicted salary is between 35000 - 50000 £ per year.
About Agency Cybersecurity:
Agency Cybersecurity is a fast-growing venture-backed startup that provides best-in-class cybersecurity and compliance. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently. We are backed by top-tier investors like Y Combinator and have offices in NYC, Boston, Richmond, and London.
Location: London (local candidates only)
Position Type: Contractor
Compensation: £35,000 – £50,000 OTE (including bonus) + additional commission opportunities
About the Role:
We’re hiring a Customer Success Manager / Inside Sales to support and grow relationships with our customers in a fast-paced, high-growth startup environment. This is a hybrid role combining customer success, account management, and inside sales. You’ll be responsible for ensuring customers are successful while also identifying opportunities to expand accounts through upsells and renewals. This role is ideal for someone early in their career who is interested in sales, startups, and building commercial experience quickly.
What You’ll Do:
- Own relationships with a portfolio of customers from onboarding through renewal
- Act as the primary point of contact for day-to-day customer needs
- Drive product adoption and ensure customers achieve their desired outcomes
- Identify and execute upsell and expansion opportunities
- Support and close renewals
- Collaborate with sales, product, and operations teams to improve customer experience
- Maintain accurate account notes and pipeline tracking
What We’re Looking For:
- 2+ years of experience in B2B SaaS or services (customer success, account management, or sales)
- Strong communication and relationship-building skills
- Commercial mindset with interest in sales and revenue ownership
- Highly organized and comfortable managing multiple accounts
- Ability to operate in a fast-paced startup environment
- Must be based in London
Compensation & Structure:
From £35,000 – £50,000 OTE (base and bonus). Additional upside through commission on upsells and renewals. Contractor role with opportunity to grow into a larger commercial position over time.
Why Join:
- Work directly with a US-based startup serving high-growth companies
- Gain hands-on experience across customer success and sales
- Clear path to move into full-cycle sales or senior account management
- High ownership, fast learning, and direct exposure to leadership
Customer Success Manager / Inside Sales (Contractor) employer: Achilleion
Contact Detail:
Achilleion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager / Inside Sales (Contractor)
✨Tip Number 1
Network like a pro! Reach out to people in the cybersecurity and compliance space on LinkedIn. Join relevant groups and engage in discussions to get your name out there and show your interest in the industry.
✨Tip Number 2
Prepare for those interviews! Research Agency Cybersecurity thoroughly, understand their products, and think about how you can contribute to customer success. Tailor your answers to highlight your experience in B2B SaaS and relationship management.
✨Tip Number 3
Showcase your skills! If you have any relevant projects or experiences, create a portfolio or case studies that demonstrate your ability to drive product adoption and manage customer relationships effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Agency Cybersecurity.
We think you need these skills to ace Customer Success Manager / Inside Sales (Contractor)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager / Inside Sales. Highlight any relevant experience in B2B SaaS, customer success, or sales. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about cybersecurity and how you can contribute to our team. Be genuine and let your personality come through – we love to see enthusiasm!
Showcase Your Communication Skills: As a Customer Success Manager, strong communication is key. In your application, demonstrate your ability to convey ideas clearly and effectively. Whether it's through your writing style or examples of past interactions, make sure we can see your skills in action.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at Achilleion
✨Know Your Stuff
Make sure you understand Agency Cybersecurity's products and services inside out. Familiarise yourself with compliance frameworks like SOC2, ISO 27001, and HIPAA. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Success Manager, strong communication is key. Prepare examples of how you've built relationships or resolved customer issues in the past. Practising clear and concise responses will help you shine during the interview.
✨Demonstrate Your Commercial Mindset
Highlight your understanding of sales and revenue ownership. Be ready to discuss how you've identified upsell opportunities or contributed to account growth in previous roles. This will align perfectly with what they're looking for in a candidate.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's growth plans, team dynamics, and customer success strategies. This shows that you're not just interested in the job, but also in how you can contribute to their success.