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For Companies At a Glance
- Tasks: Manage customer relationships and drive product adoption in a fast-paced startup.
- Company: Join a rapidly growing cybersecurity startup backed by top-tier investors.
- Benefits: Competitive salary with bonus opportunities and potential for commission on upsells.
- Why this job: Gain hands-on experience in sales and customer success while making a real impact.
- Qualifications: 2+ years in B2B SaaS, strong communication skills, and a commercial mindset.
- Other info: Opportunity for career growth into full-cycle sales or senior account management.
The predicted salary is between 35000 - 50000 £ per year.
About Agency Cybersecurity:
Agency Cybersecurity is a fast-growing venture-backed startup that provides best-in-class cybersecurity and compliance. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently. We are backed by top-tier investors like Y Combinator and have offices in NYC, Boston, Richmond, and London.
Location: London (local candidates only)
Position Type: Contractor
Compensation: £35,000 - £50,000 OTE (including bonus) + additional commission opportunities
About the Role:
We are hiring a Customer Success Manager / Inside Sales to support and grow relationships with our customers in a fast-paced, high-growth startup environment. This is a hybrid role combining customer success, account management, and inside sales. You will be responsible for ensuring customers are successful while also identifying opportunities to expand accounts through upsells and renewals. This role is ideal for someone early in their career who is interested in sales, startups, and building commercial experience quickly.
What You’ll Do:
- Own relationships with a portfolio of customers from onboarding through renewal
- Act as the primary point of contact for day-to-day customer needs
- Drive product adoption and ensure customers achieve their desired outcomes
- Identify and execute upsell and expansion opportunities
- Support and close renewals
- Collaborate with sales, product, and operations teams to improve customer experience
- Maintain accurate account notes and pipeline tracking
What We’re Looking For:
- 2+ years of experience in B2B SaaS or services (customer success, account management, or sales)
- Strong communication and relationship-building skills
- Commercial mindset with interest in sales and revenue ownership
- Highly organized and comfortable managing multiple accounts
- Ability to operate in a fast-paced startup environment
- Must be based in London
Compensation & Structure:
From £35,000 - £50,000 OTE (base and bonus). Additional upside through commission on upsells and renewals. Contractor role with opportunity to grow into a larger commercial position over time.
Why Join:
- Work directly with a US-based startup serving high-growth companies
- Gain hands-on experience across customer success and sales
- Clear path to move into full-cycle sales or senior account management
- High ownership, fast learning, and direct exposure to leadership
Customer Success Manager / Inside Sales (Contractor) (Waltham Cross) in Cheshunt employer: Achilleion
Contact Detail:
Achilleion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager / Inside Sales (Contractor) (Waltham Cross) in Cheshunt
✨Tip Number 1
Network like a pro! Reach out to people in the cybersecurity and SaaS space on LinkedIn. Join relevant groups and engage in discussions to get your name out there. You never know who might have a lead on a job or can refer you directly!
✨Tip Number 2
Prepare for those interviews by researching Agency Cybersecurity inside out. Understand their products, values, and the challenges they face. This will help you tailor your answers and show that you're genuinely interested in helping them succeed.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in customer success and sales can drive value for their customers. Use specific examples from your past experiences to illustrate your points and make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and really want to be part of the team at Agency Cybersecurity.
We think you need these skills to ace Customer Success Manager / Inside Sales (Contractor) (Waltham Cross) in Cheshunt
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in B2B SaaS, customer success, or sales, and show us how your skills align with what we're looking for.
Show Your Passion: We love candidates who are genuinely excited about cybersecurity and startups. In your application, let us know why you're interested in this field and how you can contribute to our mission of simplifying compliance for businesses.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Achilleion
✨Know Your Stuff
Before the interview, make sure you understand Agency Cybersecurity's products and services inside out. Familiarise yourself with compliance frameworks like SOC2 and ISO 27001. This will not only show your interest but also help you answer questions confidently.
✨Showcase Your Communication Skills
As a Customer Success Manager, strong communication is key. Prepare examples of how you've built relationships in previous roles. Think about times when you successfully resolved customer issues or upsold products, and be ready to share those stories.
✨Demonstrate Your Organisational Skills
This role requires managing multiple accounts, so be prepared to discuss how you stay organised. Bring up tools or methods you use for tracking customer interactions and managing your time effectively. This will highlight your ability to thrive in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the company's growth plans or how they measure customer success. This shows you're genuinely interested in the role and eager to contribute to their mission.