Information Governance Support Officer in Twickenham

In this role you will be responsible for coordinating and processing Freedom of Information (FOI) and Data Subject requests in compliance with GDPR and the Data Protection Act 2018. Beyond handling requests and redacting information, the officer maintains effective recording systems and supports Achieving for Children (AfC) staff by offering advice, training, and assistance in designing compliance policies. Candidates must possess a strong understanding of information governance legislation and confidentiality principles, alongside excellent analytical, problem-solving, and multitasking skills. The position requires outstanding communication abilities to explain complex issues clearly and foster collaborative relationships. Furthermore, the ideal applicant will be highly organized, capable of working independently, and driven by a passion for AfC’s mission to support children and young people in living safe, happy, and successful lives. Having experience in a Children’s Services or Health environment is also desirable.

Your key responsibilities will include:

• Coordinating and processing FOI and Data Subject requests, including the redaction of information and preparation of public reports.
• Maintaining effective systems for recording and controlling all received information requests.
• Providing essential support, advice, and training to AfC staff regarding FOI and data protection matters.
• Collaborating with the management team to design and implement policies and processes that ensure strict legal compliance.

We work in a hybrid way, with currently one day a week (Thursday) in our Twickenham office to support, learn and collaborate with each other.

We are looking for an independent and flexible person who brings a positive and child focused approach to the world of data protection. To be successful in this role, you should bring:

• A strong working knowledge of the Data Protection Act 2018, GDPR, and FOI legislation, alongside a deep understanding of confidentiality and information security principles.
• Experience of responding to FOIs and Subject Access Requests, redactions and rectifications.
• Outstanding customer management and communication skills, with the ability to explain complex, specialist issues clearly to a wide range of individuals, including colleagues and partners, children, young people and their parents and carers.
• Proven analytical, problem-solving, and multitasking abilities to manage conflicting deadlines and prioritise your workload effectively.
• A good level of literacy and numeracy (GCSE level C or above in Maths and English is desirable), and ideally, previous experience working in a Children’s Services or Health environment.

If you have the ambition to deliver excellent outcomes for children and the expertise to handle sensitive information with care and discretion, we’d love to hear from you!

We are focused on creating a positive supportive environment, where you will have access to a really wide range of resources, as well as a competitive salary and all the perks to enable hybrid working. In AfC you will also have access to:

• 29 days annual leave, increasing to 33 days after 2 years and 35 days after 4 years with an additional day off in your birthday month (Or for term‑time workers, your leave entitlement consists of the non‑working periods in your contract).
• Tailored induction sessions commencing on the date you start working for AfC.
• Local Government salary and pension scheme (LGPS or Teachers Pension).
• Flexible working options - helping to keep a good work life balance.
• A comprehensive Employee Assistance Programme.
• A range of staff benefits and discounts.
• An excellent learning and development offer to support your career pathway.