SENT Passenger Assistant

SENT Passenger Assistant

Richmond Full-Time 23800 - 24500 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Assist children with special needs during transport to ensure their safety and comfort.
  • Company: Achieving for Children is a not-for-profit social enterprise focused on supporting local communities.
  • Benefits: Enjoy a competitive salary, pension scheme, and access to various staff discounts and resources.
  • Why this job: Make a real difference in children's lives while working in a supportive and inclusive environment.
  • Qualifications: Passion for helping others, good understanding of health and safety, and flexibility in approach.
  • Other info: Join a diverse team committed to equality and safeguarding vulnerable individuals.

The predicted salary is between 23800 - 24500 £ per year.

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Achieving for Children is a Community Interest Company that has a public sector ethos, combined with the freedom to innovate enabling us to do things differently. As a not-for-profit social enterprise owned by three local authorities (Windsor & Maidenhead, Kingston and Richmond), we offer the freedoms of a social enterprise with the employment benefits of local government. To find out more about us.

Please note the salary shown is Full time equivalent will be pro-rated accordingly to part time and term time only.

Operational area Kingston and Richmond Primary place of work Twickenham Depot, TW2 Appointment type Permanent Business area Business Support Full time/Part time Term-time Salary from £28,125 (SCP04) Salary to £28,521 (SCP05) Hours 20 Estimated Interview date/s Candidates will be contacted Closing Date 31/10/2025 Ref No 2090 Documents

Job Information

Achieving for Children is a Community Interest Company that has a public sector ethos, combined with the freedom to innovate enabling us to do things differently. As a not-for-profit social enterprise owned by three local authorities (Windsor & Maidenhead, Kingston and Richmond), we offer the freedoms of a social enterprise with the employment benefits of local government. To find out more about us.

SENT Passenger Assistant

Please note the salary shown is Full time equivalent will be pro-rated accordingly to part time and term time only.

Operational area Kingston and Richmond Primary place of work Twickenham Depot, TW2 Appointment type Permanent Business area Business Support Full time/Part time Term-time Salary from £28,125 (SCP04) Salary to £28,521 (SCP05) Hours 20 Estimated Interview date/s Candidates will be contacted Closing Date 31/10/2025 Ref No 2090 Documents

  • (PDF, 385.31kb)
  • About the role

    The aim of Special Educational Needs (SEN) transport is to provide specialised home to school Transport to children and young people living in the Borough of Kingston upon Thames and the London Borough of Richmond to ensure that children and young people with SEN needs have the same opportunities to education as their peers.

    You will be responsible for:

  • Ensuring all passengers embark and disembark safely
  • Assisting driver in operation of any safety/adaptive equipment whilst ensuring all passengers who use safety and adaptive equipment are seated and secured in appropriate seats in accordance with manufactures instructions
  • Informing the relevant parties of any changes to route and child absences
  • Ensuring daily registers and all relevant paper work are on board completed and handed to driver at the end of the working day
  • About you

    To be a Passenger Assistant for AfC, you will be passionate about making a positive difference the lives of children and young people as well as demonstrating the following points:

  • Demonstrate a flexible approach in this role to ensure the needs and safety of the passengers being transported are being met at all times
  • Have a good knowledge and a good understanding of H&S and the Code of Conduct
  • To be contactable at all times whilst you are on duty
  • If you would like a informal discussion about the role, please contact Rachel Freeman on

    About our benefits

    We are focused on creating a positive supportive environment, where you will have access to a really wide range of resources, as well as a competitive salary. In AfC you will also have access to:

  • Tailored induction sessions commencing on the date you start working for AfC
  • Local Government salary and pension scheme (LGPS or Teachers Pension)
  • A comprehensive Employee Assistance Programme
  • A range of staff benefits and discounts
  • An excellent learning and development offer to support your career pathway
  • To find out about all of the breadth of benefits of working for Achieving for Children. For our social work offer.

    Important Information

    Start dates: Achieving for Children have meaning successful candidates join on a set date in each month.Candidates are advised to prepare for this should a job offer be accepted to ensure eligible continuous service is not affected.

    Right to work: The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the for right to work guidance.

    Equality: We particularly welcome applications from sections of the community who are currently underrepresented within our teams.Achieving for Children are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions and can improve the way we deliver services. We are proud to be a Disability Confident employer.

    Safeguarding: We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

    For more information about AfC:Drop in and meet Regina on the first Wednesday of every month at Civic Centre, Twickenham.

    We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.

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    SENT Passenger Assistant employer: Achieving For Children

    Achieving for Children is an exceptional employer that combines the innovative spirit of a social enterprise with the stability and benefits of local government employment. Located in Twickenham, we offer a supportive work culture, competitive salaries, and extensive professional development opportunities, all while making a meaningful impact on the lives of children and young people with special educational needs. Join us to be part of a dedicated team that values diversity and promotes a positive work environment.
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    Contact Detail:

    Achieving For Children Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land SENT Passenger Assistant

    ✨Tip Number 1

    Familiarise yourself with the specific needs of children with Special Educational Needs (SEN). Understanding their requirements and how to support them will show your commitment to the role and help you stand out during the interview.

    ✨Tip Number 2

    Reach out to current or former employees of Achieving for Children to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your responses in the interview.

    ✨Tip Number 3

    Prepare to discuss your experience with health and safety protocols, especially those relevant to transporting children. Being able to articulate your knowledge in this area will demonstrate your readiness for the responsibilities of the role.

    ✨Tip Number 4

    Show your passion for making a positive impact on children's lives during the interview. Share personal stories or experiences that highlight your dedication to supporting young people, as this aligns with the ethos of Achieving for Children.

    We think you need these skills to ace SENT Passenger Assistant

    Child Safety Awareness
    First Aid Certification
    Communication Skills
    Teamwork
    Flexibility and Adaptability
    Knowledge of Health and Safety Regulations
    Attention to Detail
    Problem-Solving Skills
    Empathy and Compassion
    Time Management
    Record Keeping
    Ability to Work with Children with Special Educational Needs
    Customer Service Skills
    Conflict Resolution

    Some tips for your application 🫡

    Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Passenger Assistant position. Tailor your application to highlight how your skills and experiences align with these needs.

    Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience working with children or in a transport-related role. Mention specific examples that demonstrate your ability to ensure safety and support for passengers.

    Show Your Passion: Express your enthusiasm for making a positive difference in the lives of children and young people. Use your cover letter to convey your motivation for applying and how you can contribute to the mission of Achieving for Children.

    Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.

    How to prepare for a job interview at Achieving For Children

    ✨Understand the Role

    Make sure you have a clear understanding of what a Passenger Assistant does, especially in relation to Special Educational Needs (SEN) transport. Familiarise yourself with the responsibilities outlined in the job description, such as ensuring passenger safety and assisting with adaptive equipment.

    ✨Demonstrate Your Passion

    During the interview, express your enthusiasm for making a positive difference in the lives of children and young people. Share any relevant experiences or stories that highlight your commitment to supporting those with SEN needs.

    ✨Showcase Your Flexibility

    Highlight your ability to adapt to changing situations and needs. The role requires a flexible approach, so be prepared to discuss how you've successfully managed unexpected challenges in previous roles.

    ✨Prepare for Safety Questions

    Since health and safety is a key aspect of the role, be ready to answer questions about your knowledge of safety protocols and the Code of Conduct. Consider discussing any relevant training or experiences that demonstrate your understanding of these important areas.

    SENT Passenger Assistant
    Achieving For Children
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