Work Pattern: 36 hours per week
PAYE Pay Rate: £16.00 per hour
Main Purpose of the Role
To provide administrative, customer service and promotional support to the Workforce Development Service, ensuring the Twickenham Training Centre operates efficiently and delivers a high-quality service. Supporting the organization of training sessions, meetings and conferences, maintaining records, coordinating communications and promoting workforce development opportunities.
Key Responsibilities
- Provide general administrative and business support to the Workforce Development team.
- Support the organisation and coordination of training sessions, meetings, conferences and events.
- Act as a first point of contact for internal and external enquiries, providing excellent customer service.
- Maintain accurate electronic and manual records, spreadsheets, filing systems and confidential information.
- Create engaging promotional content for emails, social media platforms and websites.
- Support workforce development projects by conducting research, updating registers and coordinating communications.
- Assist with the day-to-day running, facilities and maintenance arrangements of the Twickenham Training Centre.
- Work closely with the Events Training & Facilities Manager and Workforce Development Leads.
- Collate statistical information and assist with preparing reports.
- Identify opportunities to improve and promote the service and diversify its training offer.
Essential Requirements
- GCSE Grade C or above (or equivalent) in Maths and English.
- Experience providing administrative and business support.
- Strong customer service and communication skills.
- Experience maintaining records, spreadsheets and confidential information.
- Good IT skills, including Microsoft Office or Google Workspace.
- Experience creating promotional content for websites and social media.
- Strong organisational, multitasking and time-management skills.
- Excellent attention to detail and accuracy.
- Ability to work independently and collaboratively as part of a team.
- Must hold a Basic DBS check.
Desirable Experience
- Previous experience working within local government, the public sector, education or children's services.
- Experience supporting projects, training programmes or events.
- Experience working within a training or facilities environment.
OR122296 – Business Support Officer employer: Achieving for Children
Achieving for Children is an exceptional employer that prioritises a supportive and collaborative work culture, making it an ideal place for those passionate about community service. With a focus on employee growth, you will have access to professional development opportunities while working in the vibrant areas of Kingston and Richmond, where your contributions directly impact families and front-line staff. Enjoy a fulfilling role that combines hands-on management with the chance to create safe and welcoming environments for all.
