Are you looking for a career that makes a real difference? A role with Achieve together might be the perfect opportunity for a long‑lasting, rewarding career in the social care sector.
We are looking for team members who are passionate about supporting people, helping our Operations teams deliver excellent care and support, and celebrating achievements. We are seeking a highly skilled and motivated Welfare Rights Payment Controller to join our community hub team. The successful candidate will play a crucial role in supporting the organisation's core operations and ensuring the efficient and effective delivery of services.
Responsibilities
- Reconcile financial transactions and maintain accurate records across financial systems and management information reports.
- Monitor individual account balances and financial thresholds, ensuring caseworkers have access to up-to-date information.
- Process scheduled and ad hoc PA/DLA Equals card top‑ups, ensuring sufficient funds are available and payments are made accurately and on time.
- Review CareHQ ledgers and Equals card transactions to ensure all expenditure and withdrawals have been correctly recorded before releasing funds.
- Liaise with Home Managers, caseworkers, Finance colleagues and Local Authorities to resolve payment, funding, invoicing and account‑related queries.
- Prepare, review and administer weekly payment runs, ensuring all payments have the appropriate authorisation, affordability checks and correct bank details.
- Process invoices and maintain billing records, including updating Local Authority information and requesting financial reassessments where required.
- Investigate and resolve unidentified transactions, discrepancies and coding errors through regular reconciliations and financial reviews.
- Complete bank reconciliations, journal postings and nominal ledger reviews to ensure financial records remain accurate and compliant.
- Monitor expenditure for individuals supported by the organisation, ensuring funds are managed appropriately and within agreed limits.
- Support managers with financial administration and CareHQ‑related queries.
- Process relinquishments following DWP authorisation and complete test payments for high‑value transactions where required.
- Maintain financial monitoring spreadsheets and management information systems to support effective financial control and reporting.
- Respond promptly and professionally to queries from internal and external stakeholders.
Requirements
- Strong financial administration and reconciliation skills.
- Excellent numerical ability with a high level of accuracy and attention to detail.
- Experience of processing payments and managing financial transactions.
- Ability to identify, investigate and resolve financial discrepancies.
- Good understanding of financial controls, governance and compliance requirements.
- Strong analytical and problem‑solving skills.
- Excellent organisational skills with the ability to manage multiple priorities and meet deadlines.
- Effective written and verbal communication skills.
- Ability to build and maintain positive relationships with internal and external stakeholders.
- Proficient in Microsoft Excel and financial management systems.
- Ability to maintain accurate records and produce reliable financial information.
- Discreet and professional approach to handling confidential financial and personal information.
- Strong customer service and stakeholder support skills.
- Ability to work independently and as part of a team in a fast‑paced environment.
Benefits
- Career progression and training opportunities.
- Employee discount schemes across a range of retailers and services.
- Stream – a financial health app that gives you the ability to receive optional pay advances.
- Life Assurance.
