At a Glance
- Tasks: Support healthcare operations by managing orders, catalogues, and documentation.
- Company: Join a dynamic healthcare-focused company in Totton, Southampton.
- Benefits: Competitive salary, full-time permanent role, and opportunities for growth.
- Other info: Fast-paced environment with a supportive team culture.
- Why this job: Make a difference in healthcare while developing your administrative skills.
- Qualifications: Strong communication, organisational skills, and proficiency in MS Office required.
The predicted salary is between 30500 - 30500 £ per year.
The Commercial Assistant will play a key role in supporting the smooth running of commercial operations within a healthcare-focused environment. Working closely with occupational therapists, prescribers, and internal teams, you will ensure that online ordering systems, product catalogues, and contract documentation are accurate, up to date, and compliant. This is a hands-on administrative role requiring strong organisational skills, excellent communication, and the ability to manage multiple tasks in a fast-paced setting.
Responsibilities
- Handle Queries & Customer Support; Respond promptly and professionally to enquiries from occupational therapists, prescribers, and internal stakeholders, providing accurate information and resolving issues efficiently.
- Catalogue & System Maintenance; Maintain and update the online equipment catalogue, ensuring product descriptions, pricing, availability, and categorisation are correct and aligned with current contracts.
- Administrative & Data Management; Carry out a range of administrative duties including data entry, document preparation, filing, updating spreadsheets, and maintaining accurate records across internal systems.
- Contract Setup & Documentation Support; Prepare documentation for the setup of new contracts, update system records, check product lists, and ensure all required information is complete and compliant.
- Compliance & Process Adherence; Ensure all activities follow company policies, GDPR requirements, and relevant regulatory standards. Flag any discrepancies or risks and support continuous improvement of internal processes.
- Operational Coordination; Liaise with internal teams such as procurement, commercial, and customer service to ensure smooth workflow, timely updates, and consistent communication across departments.
- Reporting & Monitoring; Assist with generating basic reports, tracking catalogue changes, monitoring order trends, and supporting the commercial team with data needed for decision-making.
- General Office Support; Provide day-to-day support to the wider team, helping with scheduling, inbox management, document formatting, and other administrative tasks as required.
Person Specification
- Excellent written and verbal communication skills
- Strong administrative and organisational abilities
- Proficiency in MS Office (Excel essential; Access desirable)
- Previous office-based experience
- GCSE-level education or equivalent
- Flexible, proactive, and able to work independently as well as part of a team
Commercial Administrator in Totton employer: Achieve Recruitment Ltd
Join a dynamic team in Salisbury as a CRM and Marketing Executive, where you'll enjoy a vibrant work culture that fosters creativity and collaboration. With clear career progression opportunities, generous benefits including long service awards, and a supportive environment, this role offers a meaningful chance to grow your skills while working with renowned automotive and motorcycle brands. Experience the satisfaction of contributing to engaging marketing campaigns and maintaining high-quality customer data in a full-time office-based position.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Administrator in Totton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Achieve Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Achieve Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial Administrator in Totton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Achieve Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Achieve Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Achieve Recruitment Ltd!
How to prepare for a job interview at Achieve Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
