Head Waiter / Waitress - Fine Dining

Achieve Hospitality are delighted to be supporting our fantastic client who are a luxury property based in the lovely Kelso area

The Head Waiter/Waitress will assist the Restaurant Manager in the daily operations of the restaurant, ensuring smooth service delivery and creating an exceptional and memorable dining experience for our guests., * Lead your section to ensure a seamless and efficient dining experience

• Collaborate with the team to support and develop all aspects of the business.

• Guide, train, and inspire the F&B team to excel in their roles.

• Provide guests with an exceptional dining experience, assisting with menu choices enthusiastically and informatively.

• Maintain a professional, friendly, and courteous attitude towards guests and colleagues.

• Ensure timely and effective delivery of food while maintaining quality throughout the service.

• Manage the cleanliness and readiness of all equipment and Mise-en-place.

• Prepare and serve beverages and condiments promptly.

• Keep all back-of-house areas clean and tidy at all times.

• Attend briefings before each service period.

• Have thorough knowledge of the food and beverage menu items.

• Maintain high standards of cleanliness and presentation for furnishings and table setups.

• Be flexible and perform any other reasonable duties as assigned, including redeployment to other departments as needed.

• Inform managers of guest comments or requirements that you cannot resolve immediately.

• Adhere to all Health & Safety, Emergency, Fire, and Hygiene procedures according to company policy and government regulations.

• Maintain high personal cleanliness, hygiene, and grooming standards.

• Ensure proper handover at the end of your shift.

• Maintain the highest standards of service and presentation throughout restaurant and bar service periods.

• Communicate consistently and effectively with all departments to ensure smooth F&B service.

• Confidently handle cash procedures and resolve any discrepancies with accounts promptly.

• Proficiently upsell and encourage team members to do the same.

• Actively manage the floor, building rapport with colleagues and guests.

• Promptly and effectively manage guest recovery situations and communicate updates.

• Support management with stock takes and organisation.

• Contribute ideas and initiatives to improve service quality and increase revenue.

• Assist in training new team members.

• Provide regular feedback and recognition to team members.

• Enthusiastic and positive personality with the ability to build genuine relationships.

• Highly motivated and takes pride in work.

• Passionate about and understands 5-star hospitality and delivering exceptional guest service.

• Confident in managing your section professionally and with ease.

• Strong organisational and leadership qualities.

• Excellent communication skills, both verbal and written.

• Confident in handling guest complaints.

• Ability to work well under pressure in a fast-paced and changing environment.

Proven Experience/Qualifications:

• Minimum of 2 years’ experience in a fine dining/Michelin environment.

• Strong beverage and food knowledge.

• Experience, knowledge, and understanding of the luxury hospitality industry

• Company pension

• Discounted or free food

• Employee discount

• Free parking

• On-site parking

• Relocation assistance