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- Tasks: Lead and improve the end-to-end housing repairs service and customer journey.
- Company: Join a social housing association focused on impactful service delivery.
- Benefits: Competitive daily rate, mostly remote work, and potential for contract extension.
- Why this job: Make a real difference in housing repairs while enhancing customer experiences.
- Qualifications: Extensive project management experience in social housing and repairs processes.
- Other info: Opportunity for professional growth and collaboration with diverse teams.
The predicted salary is between 42000 - 66000 £ per year.
We are working with a social housing/housing association client seeking an experienced Senior Project Manager (Repairs) to lead an end-to-end repairs service and systems improvement programme. This role requires a repairs-focused Project Manager with a strong understanding of the housing repairs journey from first customer contact through to job completion and aftercare. While a system will be implemented (e.g. Plentific or similar), technology is not the primary driver – this role is about process, operating model, customer experience and structured change delivery.
The Role
- Stabilise the current repairs service and system
- Review the end-to-end repairs journey
- Define the future-state operating model
- Build and manage a clear, deliverable plan of change
This is a service-to-delivery Senior Project Manager role, focused on improving both operational effectiveness and customer outcomes.
Key Responsibilities
- Lead an end-to-end housing repairs service improvement and system implementation project
- Review and redesign the repairs customer journey, from request logging through to completion and follow‐up
- Define the Repairs Operating Model, including:
- Clear roles and responsibilities
- Colleague processes and ways of working
- Customer touchpoints and engagement
- Supplier and contractor integration
Essential Experience
- Extensive experience as a Project Manager within social housing / housing associations
- Deep understanding of the end‐to‐end housing repairs process
- Proven delivery of repairs transformation and/or repairs system projects
- Experience stabilising underperforming services and defining future‐state models
- Strong stakeholder management across operational, technical and supplier environments
- Excellent end‐to‐end project management capability
Nice To Have (but Not Essential)
- Experience with Plentific or other housing repairs platforms
- Background in repairs service redesign or customer experience improvement
Contract Details
- Contract: 3 months initial (high likelihood of extension)
- Start: ASAP
- Location: Mostly remote, with occasional travel to London or the North of England
- Rate: c. £500‐£550 per day, outside IR35 (dependent on experience)
To progress matters please send your CV to Laura Ramm.
Senior Project Manager - Repairs in London employer: ACHE
Contact Detail:
ACHE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Project Manager - Repairs in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Senior Project Manager role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of the end-to-end repairs process. Be ready to discuss how you've improved customer experiences in past roles. We want to see that you can bring real value to the table!
✨Tip Number 3
Showcase your project management skills by sharing specific examples of how you've stabilised underperforming services. Use metrics and outcomes to highlight your success – numbers speak volumes!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Senior Project Manager - Repairs in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Project Manager - Repairs. Highlight your experience in social housing and any specific projects you've led that align with the end-to-end repairs process. We want to see how your skills match what we're looking for!
Showcase Your Achievements: When detailing your past roles, focus on your achievements rather than just responsibilities. Use metrics where possible to demonstrate how you improved services or customer experiences. This helps us see the impact you've made in previous positions.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for this role. Share your passion for improving housing repairs and how your approach aligns with our goals. Keep it concise but engaging – we want to feel your enthusiasm!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at ACHE
✨Know the Repairs Journey Inside Out
Make sure you understand the entire housing repairs process from start to finish. Familiarise yourself with common customer touchpoints and how to improve them. This will show your potential employer that you’re not just a project manager, but someone who truly gets the nuances of the repairs journey.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully engaged with various stakeholders in previous roles. Highlight your ability to manage relationships across operational, technical, and supplier environments. This is crucial for a role that requires collaboration across multiple teams.
✨Demonstrate Your Change Management Expertise
Be ready to discuss specific instances where you've led service improvements or system implementations. Focus on your approach to stabilising underperforming services and how you defined future-state models. This will illustrate your capability in driving structured change delivery.
✨Prepare Questions About the Role
Think of insightful questions to ask during the interview. Inquire about the current challenges the repairs service faces and what success looks like in this role. This shows your genuine interest and helps you assess if the position aligns with your skills and career goals.
