At a Glance
- Tasks: Lead and motivate a support team to deliver tailored resettlement packages for refugees.
- Company: ACH is an award-winning social enterprise focused on refugee integration.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional development.
- Other info: Join a dynamic team dedicated to social impact and community support.
- Why this job: Make a real difference in the lives of refugees while developing your leadership skills.
- Qualifications: Experience in support services and strong leadership abilities required.
The predicted salary is between 35295 - 35295 £ per year.
- Post: Support Team Leader
- Department: Supported housing
- Reports to: Support Service Manager
- Working Hours: 37.5 hours per week
About ACH
ACH (Ashley Community Housing) is an award-winning social enterprise specialising in the economic, social and civic integration of refugees via accommodation and community-based training support.
Our vision
For all refugees coming to the UK to be successfully integrated into society with access to adequate accommodation, employment and education.
Purpose of job
The postholder will lead, develop and motivate a team of support practitioners to ensure that immediate pastoral resettlement support packages are developed and delivered to meet the specific individual needs of each tenant, which ultimately facilitates their moving towards living with a greater independence.
To take overall responsibility for the successful running of the support service as agreed.
In line with the requirements of our regulatory bodies and company policies and procedures.
To promote and ensure high standards of support and involvement opportunities for our tenants.
Key Responsibilities
- Provide support, guidance and training to support team to ensure they are equipped with the tools and skills to deliver high quality support and involvement programmes in their area.
This includes ensuring that ACH's internal quality framework for Involvement best practice, and relevant policies and procedures are followed.
Train support team in Support Processes to ensure that Support Plans, Risk Assessments, Reviews, Exit Interviews are carried out within the required time frames.
- Carry out monthly one to one's with staff and coordinate weekly or bi weekly staff meetings.
- To line manage staff team and act as the first point of contact and to effectively manage, supervise and develop the support staff and any apprentices or volunteers.
- Support the Housing Team in receiving new referrals and these being processed to ensure empty rooms are let.
Work with the Housing Team to ensure that residents are aware of their responsibilities regarding rent payments and licence agreements.
- Work with other ACH teams to maintain effective internal referral procedures for residents to engage with wider ACH services such as Training and Employability Support
- To maintain an excellent standard of safeguarding practice and awareness throughout the service and staff team and to support staff on safeguarding issues.
Working in line with ACH's Safeguarding Policy to follow up any safeguarding related issues and ensure they are dealt with effectively with appropriate referrals to safeguarding boards, local authorities social services and where necessary the Police.
- To provide and seek training, support and guidance for staff and to implement staff training programmes.
Ensuring all staff have completed any mandatory training and any training specific to service delivery.
- Ensure that staff maintain Continuing Professional Development logs that record trainings undertaken.
- Monitor support service ensuring that support plans and risk assessments are reviewed, evaluated and updated regularly.
To ensure all paperwork is completed to a high standard and clear and concise records are maintained.
- Regular monitoring of CRM, making use of data reports to ensure that support outcomes are being reached.
- Carrying out quality audits of support service and report findings to management and make recommendations for service improvements.
To ensure best practice through internal auditing and self-monitoring.
- Provide regular information and reports for Committee and other stakeholders to demonstrate the impact of activities and outcomes achieved by the support team.
- Complete monthly Support Service KPI Reports in line with ACH reporting procedure.
- Recruit, induct, manage and motivate employees within the team, ensuring they are trained in the performance of their duties and appraised of their performance; organise, supervise and monitor their performance, thereby ensuring the provision of efficient, effective and high quality services.
Dealing with all personnel issues in conjunction with the HR Manager as necessary.
Maintain personal records on the HR database, manage holiday requests.
- Represent ACH professionally to external stakeholders.
- To work with the Support Service Manager and Head of Support and Housing to ensure effective administrative systems and procedures relating to the effective running of the support service are in place.
- Where needed to cover support delivery for a small, designated caseload of residents.
- If department is IAA registered maintain high-quality case management system in line with IAA Code of Standards.
Support and Integration Team Leader in Coventry employer: ACH
Our client is an exceptional employer, offering a supportive and inclusive work environment that prioritises the empowerment of refugees and migrants. With a strong commitment to employee development, flexible working arrangements, and a comprehensive benefits package, this social enterprise fosters a culture of collaboration and recognition, making it an ideal place for those passionate about making a meaningful impact in their community. Join a diverse team dedicated to challenging societal inequalities while enjoying opportunities for personal and professional growth in the vibrant city of Bristol.
StudySmarter Expert Advice🤫
We think this is how you could land Support and Integration Team Leader in Coventry
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at ACH.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from ACH!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like ACH, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at ACH or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Support and Integration Team Leader in Coventry
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to ACH:Before hitting send, make sure to tailor your application specifically to ACH! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at ACH
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
