At a Glance
- Tasks: Provide person-centred support to help refugees integrate into their communities.
- Company: ACH, a social enterprise empowering refugees and migrants in the UK.
- Benefits: Salary of £28,271, 25 days' leave, training opportunities, and a supportive culture.
- Other info: Join a diverse team dedicated to challenging inequalities and creating lasting change.
- Why this job: Make a real difference in the lives of refugees while growing your career.
- Qualifications: Experience in providing culturally sensitive support and managing complex needs.
The predicted salary is between 28271 - 28271 £ per year.
ACH is a social enterprise with a clear vision, dedicated to empowering refugees and migrants in the UK to lead self-sufficient and ambitious lives. We bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services.
Why We Do What We Do
Our mission goes beyond individual support; we actively challenge and disrupt the systems that perpetuate inequalities in our society. With a proven track record of delivering effective support services, in 2025, we helped house over 1,500 individuals and provided support to over 600 of our service users, helping them to achieve their personal goals and lead fulfilling lives in their new country.
Our Commitment to You
- Salary of £28,271 per annum
- 25 days' annual leave, plus bank holidays
- Employee Recognition Programme
- Training and development opportunities
- Employee Assistance Programme
- Social gatherings and staff retreats
- A fully stocked staffroom!
This is a meaningful opportunity for a compassionate support professional with experience providing culturally sensitive guidance and working with people who have complex support needs to join our purpose-driven organisation. You’ll have the chance to stand alongside refugees as they rebuild their lives, helping them find stability, confidence and a stronger sense of belonging in their new communities. What’s more, with flexible working, training and development opportunities and a supportive culture, this is a role where you can grow your career whilst creating lasting change for people building a new future.
What You’ll Be Doing
As a Support & Integration Officer, you will provide person-centred support, advice and guidance to help refugees successfully resettle and integrate into their communities. Managing a designated caseload, you will assess individual needs and risks, develop tailored support plans and provide culturally sensitive guidance across areas including housing, finance, education, employment, health and immigration. You will also support residents to build independence, access relevant services and opportunities, and prepare to move into independent accommodation. Additionally, you will:
- Carry out pre-tenancy assessments and risk assessments
- Maintain accurate case files and CRM records
- Accompany residents to appointments and organise house meetings
- Complete referrals and employment or welfare benefit forms
- Build relationships with external agencies and referral partners
- Organise and attend group trips for residents
What We’re Looking For
To be considered as a Support & Integration Officer, you will need:
- Experience of providing advice and guidance, advocacy and culturally sensitive support
- Experience and knowledge of working with people with complex and/or multiple support needs
- The ability to effectively assess, manage and continuously review needs and risks
- The ability to maintain accurate records and manage a caseload
- An understanding of the importance of safeguarding, in relation to working with vulnerable adults
- Strong verbal and written communication skills
Due to the nature of this post, an enhanced DBS check will be undertaken for successful applicants, but only with their prior consent. The closing date for this role is 1st September 2026.
Webrecruit and ACH are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
Support & Integration Officer in Coventry employer: ACH Refugee Integration Services Provider
ACH is an exceptional employer that prioritises the empowerment of refugees and migrants, fostering a diverse and inclusive work culture. With a commitment to employee growth through training opportunities, flexible working arrangements, and a supportive environment, staff can thrive while making a meaningful impact in the community. Located in Bristol & West Midlands, employees enjoy a collaborative atmosphere with social gatherings and a fully stocked staffroom, enhancing both professional and personal connections.
Contact Details:
ACH Refugee Integration Services Provider Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support & Integration Officer in Coventry
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at ACH Refugee Integration Services Provider.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from ACH Refugee Integration Services Provider!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like ACH Refugee Integration Services Provider, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at ACH Refugee Integration Services Provider or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Support & Integration Officer in Coventry
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to ACH Refugee Integration Services Provider:Before hitting send, make sure to tailor your application specifically to ACH Refugee Integration Services Provider! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at ACH Refugee Integration Services Provider
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
