At a Glance
- Tasks: Lead a team to deliver high-quality support for refugees and migrants.
- Company: ACH, a social enterprise empowering refugees and migrants in the UK.
- Benefits: Competitive salary, 25 days' leave, training opportunities, and social gatherings.
- Other info: Join a supportive culture that values your wellbeing and growth.
- Why this job: Make a real impact by helping others build independent lives.
- Qualifications: Experience in frontline support and knowledge of refugee services.
The predicted salary is between 35295 - 35295 £ per year.
ACH is a social enterprise with a clear vision, dedicated to empowering refugees and migrants in the UK to lead self-sufficient and ambitious lives. We bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services.
Why We Do What We Do
Our mission goes beyond individual support; we actively challenge and disrupt the systems that perpetuate inequalities in our society. With a proven track record of delivering effective support services, in 2025, we helped house over 1,500 individuals and provided support to over 600 of our service users, helping them to achieve their personal goals and lead fulfilling lives in their new country.
We are now looking for a Support & Integration Team Leader to join us on a full-time, permanent basis, working 37.5 hours per week, Monday to Friday.
Our Commitment to You
- Salary of £35,295 per annum
- 25 days' annual leave, plus bank holidays
- Employee Recognition Programme
- Training and development opportunities
- Employee Assistance Programme
- Social gatherings and staff retreats
- A fully stocked staffroom!
This is a fantastic opportunity for a frontline support professional with experience working with refugees and migrants to step into a rewarding leadership role with our forward-thinking social enterprise. You'll have the chance to help people build independent lives as part of a team that is committed to challenging inequality and creating lasting social impact. What's more, you'll discover a collaborative and supportive culture where your wellbeing and professional development are genuinely valued, and there are plenty of flexible working, regular recognition and opportunities to grow your leadership skills.
The Role
As a Support & Integration Team Leader, you will lead a team of support practitioners in the delivery of high-quality resettlement support services for refugees and migrants. Delivering the tailored support that refugees and migrants need to build independent and fulfilling lives, you will ensure high standards of support, safeguarding and tenant involvement are maintained. You will oversee the day-to-day running of the service whilst supporting and developing your team to ensure they can achieve their career goals whilst delivering for refugees and migrants. Helping drive positive outcomes, you will ensure there are effective referral pathways, as well as monitoring service quality and identifying opportunities for continuous improvement.
Additionally, you:
- Oversee safeguarding, support planning, risk assessments and case management
- Work collaboratively with internal teams and external partners to deliver joined-up support
- Complete reporting and quality audits, and update information in Salesforce CRM
- Undertake recruitment and performance management for your team
- Maintain your own caseload
About You
To be considered as our Support & Integration Team Leader, you will need:
- Experience providing frontline support in an advice or guidance role
- Experience working with refugees and migrants
- Knowledge of support service standards and procedures
- Knowledge of UK institutions, including local authorities, the DWP and the Home Office
- Knowledge of the UK asylum system and resettlement programmes
- Strong interpersonal and leadership skills
- A proactive approach with the ability to work effectively under pressure
The closing date for this role is the 31st August 2026.
Other organisations may call this role Support Team Leader, Support Services Team Leader, Integration Team Leader, Refugee Support Team Leader, Resettlement Team Leader, Support Co-ordinator, or Senior Support Worker.
Webrecruit and ACH are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
Support and Integration Team Leader in Coventry employer: ACH Refugee Integration Services Provider
ACH is an exceptional employer that prioritises the empowerment of refugees and migrants, fostering a diverse and inclusive work culture. With a commitment to employee growth through training opportunities, flexible working arrangements, and a supportive environment, staff can thrive while making a meaningful impact in the community. Located in Bristol & West Midlands, employees enjoy a collaborative atmosphere with social gatherings and a fully stocked staffroom, enhancing both professional and personal connections.
Contact Details:
ACH Refugee Integration Services Provider Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support and Integration Team Leader in Coventry
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by ACH Refugee Integration Services Provider.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like ACH Refugee Integration Services Provider.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at ACH Refugee Integration Services Provider.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at ACH Refugee Integration Services Provider. Apply directly through us to stand out!
We think you need these skills to ace Support and Integration Team Leader in Coventry
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of ACH Refugee Integration Services Provider. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Support and Integration Team Leader, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at ACH Refugee Integration Services Provider
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of ACH Refugee Integration Services Provider. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
