ACH is a social enterprise with a clear vision, dedicated to empowering refugees and migrants in the UK to lead self-sufficient and ambitious lives. We bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services.
We are now looking for a Housing & Income Team Leader to join us on a full-time, permanent basis, working Monday to Friday, 37.5 hours per week.
Why We Do What We Do
Our mission goes beyond individual support; we actively challenge and disrupt the systems that perpetuate inequalities in our society. With a proven track record of delivering effective support services, in 2025 we helped house over 1,500 individuals and provided support to over 600 of our service users, helping them to achieve their personal goals and lead fulfilling lives in their new country.
Our Commitment to You
- Salary of £35,291 per annum
- 25 days' annual leave, plus bank holidays
- Employee Recognition Programme
- Training and development opportunities
- Employee Assistance Programme
- Social gatherings and staff retreats
- A fully stocked staffroom!
This is a rewarding opportunity for a social housing professional with extensive income recovery experience and great leadership skills to join our purpose-driven organisation.
You’ll have the chance to carve out the exciting next chapter in your career, building on your leadership expertise, expanding your overall knowledge and further establishing yourself as a highly capable housing professional.
Most importantly, you’ll experience the satisfaction of knowing your work has a genuine purpose, helping refugees and migrants sustain their tenancies and build independent, successful lives in the UK.
What You’ll Be Doing
As our Housing & Income Team Leader, you will lead the delivery of high-quality housing management and income collection services across our housing portfolio.
Leading a team of Housing Officers and Assistants, you will manage income collection and recovery, maximise rental income and reduce arrears. You will oversee complex cases and support your team to deliver a responsive, consistent service that promotes tenancy sustainment.
You will also oversee housing management activities, ensuring properties and services meet statutory requirements and relevant policies and procedures. This will include maintaining high standards across lettings, voids, tenancy management, safeguarding and anti-social behaviour.
Additionally, you will:
- Implement appropriate debt recovery and enforcement measures
- Prepare legal notices and invoices and monitor payment arrangements
- Liaise with government agencies, local authorities and other external organisations
- Ensure referrals, needs assessments and risk assessments are completed
- Monitor property health and safety compliance and report repairs and maintenance
What We’re Looking For
To be considered as a Housing & Income Team Leader, you will need:
- At least two years’ experience within the social housing sector
- Experience of managing income collection services
- Demonstrable experience of working with refugees and asylum seekers
- An understanding of County Court and Magistrates’ Court processes
- Knowledge of legal processes for debt recoveryKnowledge of welfare reform and its impact on housing providers and tenants
- Knowledge of housing legislation, including the Housing Act 1985
- Excellent leadership skills
- Excellent listening, negotiation, written communication and interpersonal skills
- A degree-level education or equivalent relevant training or experience
- A full, valid UK driving licence and access to your own vehicle
The closing date for this role is 15th October 2026.
Other organisations may call this role Housing Team Leader, Housing Services Supervisor, Housing Manager, Housing Services Team Leader, Housing Management Team Leader, Rent and Income Team Leader, Senior Housing Officer, or Housing Services Manager.
Webrecruit and ACH are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
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Housing & Income Team Leader in Coventry employer: ACH Refugee Integration Services Provider
ACH is an exceptional employer that prioritises the empowerment of refugees and migrants, fostering a diverse and inclusive work culture. With a commitment to employee growth through training opportunities, flexible working arrangements, and a supportive environment, staff can thrive while making a meaningful impact in the community. Located in Bristol & West Midlands, employees enjoy a collaborative atmosphere with social gatherings and a fully stocked staffroom, enhancing both professional and personal connections.
Contact Details:
ACH Refugee Integration Services Provider Recruitment Team
