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- Tasks: Support our Home Support and Home Care Teams by coordinating service delivery and maintaining customer records.
- Company: Join ACH Group, a leading not-for-profit in aged care with over 70 years of experience.
- Benefits: Enjoy career development, salary packaging, and a friendly, inclusive culture.
- Other info: Flexible work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in the lives of older Australians while growing your skills.
- Qualifications: Experience in customer service or administration; knowledge of aged care is a plus.
The predicted salary is between 36000 - 60000 £ per year.
For over 70 years, ACHGroup a leading not-for-profit in aged care has enriched the lives of older South Australians. With over 1,900 dedicated individuals working together, we’re able to create good lives for our customers. With purpose lead roles across residential care, retirement living, home and community care, health and wellness, social experiences and corporate teams, our workforce deliver impact for our residents and customers.
The Role:
The Program Service Planner role (Fixed Term 1 Year Contract) primarily provides administrative support to our Home Support and Home Care Teams in managing delivery of services in conjunction with contracted cleaning and gardening providers. You will work with our ACHGroup customers to support independence and to continue living in their own home, with the position liaising directly with customers, care coordinators and provider partners, in coordinating service delivery, responding to feedback, maintaining schedules, and accurate customer records.
This role ideally suits applicants with a background in customer service, administration, scheduling or direct care, who are looking for a career in community care business support or coordination and offers growth opportunities within our Community Home Support Team.
About You!
You want to make the most of your expertise, thrive on challenge, and do what you do best in supporting older people to live a Good Life.
- Strong interpersonal skills, attention to detail and a warm demeanour
- Ability to deliver exceptional customer service within a team setting
- Enthusiastic team member willing to work together when finding solutions and independently as required
- A good understanding of administrative duties within an office environment
- Experience in Microsoft Office Suite and use of customer record applications or similar
- Knowledge of community-based programs, service delivery or scheduling, with an understanding of working with an older demographic is desirable
- Qualifications in Aged Care, Individual Support or similar is highly regarded
The successful candidate will need a satisfactory police clearance for Aged Care, less than 12 months old before commencement.
If you want to join our amazing team, we can offer you:
- Career development with inhouse upskilling and external learning opportunities
- Friendly and inclusive culture, supporting diversity and employee wellbeing
- Financial advice for HESTA members, our preferred superannuation supplier
- Wellbeing program including free employee assistance program
- Recognition program acknowledging significant contributions
- Salary packaging to maximise your take home pay
- Discounted Corporate Membership – Health Insurance – BUPA
ACHGroup is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $15,900 per annum to reduce your tax. We also offer a range of perks through our Employee Benefits Program (e.g., discounted private health).
How to Apply: Press \’Apply\’ now!
ACHGroup celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability, or any other basis.
About ACHGroup:
For over 70 years, ACHGroup a leading not-for-profit in aged care, has enriched the lives of older South Australians. With over 1,900 dedicated individuals working together, we’re able to create good lives for our customers. With purpose lead roles across residential care, retirement living, home and community care, health and wellness, social experiences and corporate teams, our workforce deliver impact for our residents and customers.
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Program Service Planner employer: ACH Group
Contact Detail:
ACH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Service Planner
✨Tip Number 1
Network like a pro! Reach out to people in the aged care sector, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching ACH Group and understanding their values. Be ready to discuss how your skills in customer service and administration can help them deliver exceptional care to older Australians.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your warm demeanour shine through. They’re looking for someone who fits into their friendly culture, so be yourself!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at ACH Group.
We think you need these skills to ace Program Service Planner
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Program Service Planner role. Highlight your relevant experience in customer service, administration, or scheduling, and show us how you can contribute to our mission of enriching the lives of older South Australians.
Show Off Your Interpersonal Skills: We love a warm demeanour! In your application, let us know about your strong interpersonal skills and how you've successfully collaborated with teams or supported customers in the past. This will help us see how you fit into our friendly culture.
Be Detail-Oriented: Attention to detail is key in this role. When filling out your application, double-check for any typos or errors. We want to see that you can maintain accurate records and schedules, just like you would in the job!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at ACH Group!
How to prepare for a job interview at ACH Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Program Service Planner role. Familiarise yourself with the responsibilities, especially around coordinating service delivery and liaising with customers and providers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with customers and care coordinators, be prepared to discuss your previous customer service experiences. Think of specific examples where you went above and beyond to assist someone, as this will demonstrate your warm demeanour and commitment to exceptional service.
✨Highlight Your Administrative Expertise
Make sure to mention your experience with administrative duties and any relevant software, like Microsoft Office Suite. You could even bring up specific instances where your attention to detail made a difference in your previous roles, as this is crucial for maintaining accurate customer records.
✨Prepare Questions About the Team and Culture
Interviews are a two-way street! Prepare thoughtful questions about the Community Home Support Team and the culture at ACH Group. This shows that you’re not only interested in the job but also in how you can fit into their friendly and inclusive environment.