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- Tasks: Supervise advice sessions and support staff to deliver high-quality client services.
- Company: Join a dedicated team at Citizens Advice making a real difference in the community.
- Benefits: Starting salary of £31,000 pa, with opportunities for professional growth.
- Why this job: Empower others while helping those in need and gain valuable leadership experience.
- Qualifications: Minimum 2 years experience in Citizens Advice and strong communication skills.
- Other info: Dynamic role with travel across South Gloucestershire and a commitment to social impact.
The predicted salary is between 24800 - 37200 £ per year.
We are looking to appoint a permanent full time (37 hours pw) Trainee Advice Session Supervisor. The role will be based in our Yate Office but will also cover our various outreaches across South Gloucestershire. The starting salary is £31,000 pa.
Ideally you’ll have a minimum of 2 years experience within Citizens Advice. You’ll be looking for a post in which you can make a real difference to the lives of people experiencing disadvantage and poverty. You’ll have a keen interest in and some experience of supporting colleagues in their professional growth and how to develop the skills needed to help clients effectively.
The successful candidate will be resilient, a strong team player, have an eye for detail and great people skills. Excellent written and verbal communication skills and the ability to use a range of IT systems are required. The candidate will thrive in a busy environment, have a positive outlook and an understanding and commitment to the aims and principles of Citizens Advice.
You will be responsible for overseeing daily advice sessions to ensure clients receive high-quality, accurate, and timely advice. You will provide support, guidance, and feedback to advice staff and volunteers, ensuring consistently high quality of service and managing the smooth practical running of advice sessions. You will support advisers working across a variety of channels, including face to face, telephone, and web-based channels as needed. This will include remote supervision of outreach advisers.
The role will incorporate a level of providing ongoing training to existing volunteers. You will need to have your own transport as access to all outreaches is required.
Closing date for applications: Wednesday 18th February 2026 at 12 noon. Interview date: Friday 20th February 2026.
Trainee Advice Session Supervisor in West Bromwich employer: ACFA - The Advice Network
Contact Detail:
ACFA - The Advice Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Advice Session Supervisor in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the Citizens Advice community. Attend local events or workshops to meet people who can give you insider info about the role and maybe even put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and client support. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your passion for helping others! During interviews, share specific examples of how you've made a difference in previous roles. This will highlight your commitment to the values of Citizens Advice.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Trainee Advice Session Supervisor in West Bromwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in Citizens Advice. We want to see how your skills and background align with the role of Trainee Advice Session Supervisor, so don’t hold back on showcasing your relevant achievements!
Showcase Your People Skills: Since this role is all about supporting colleagues and clients, let us know about your people skills! Share examples of how you've helped others grow or how you've effectively communicated in busy environments. We love a good story!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at ACFA - The Advice Network
✨Know Your Stuff
Make sure you brush up on your knowledge of Citizens Advice and the specific challenges faced by clients in South Gloucestershire. Familiarise yourself with the principles and aims of the organisation, as well as any recent developments in the sector.
✨Showcase Your Experience
With a minimum of 2 years' experience required, be ready to discuss specific examples from your past roles. Highlight how you've supported colleagues, managed advice sessions, or trained volunteers, and how these experiences have prepared you for this role.
✨Demonstrate Your People Skills
As a Trainee Advice Session Supervisor, you'll need to connect with both clients and team members. Prepare to share instances where you've successfully communicated complex information or resolved conflicts, showcasing your strong interpersonal skills.
✨Be Ready for Practical Scenarios
Expect situational questions that assess your problem-solving abilities and resilience. Think about how you would handle a busy advice session or support an adviser facing challenges, and be prepared to articulate your thought process clearly.
