At a Glance
- Tasks: Lead a team to provide high-quality welfare benefits advice and support the community.
- Company: Join North Bristol Advice Centre, a forward-thinking charity making a real difference.
- Benefits: Flexible working, ongoing training, and a supportive wellbeing environment.
- Other info: Full-time role with opportunities for professional growth and collaboration.
- Why this job: Make a positive impact while developing your leadership skills in a rewarding role.
- Qualifications: Up-to-date welfare benefits knowledge and strong casework skills required.
The predicted salary is between 35292 - 37037 £ per year.
An exciting opportunity has arisen to join North Bristol Advice Centre’s busy advice team as our Welfare Benefits Team Leader. This is a varied, rewarding role for someone who wants to make a real difference in the community while helping to shape high-quality welfare benefits advice services.
As a key member of the senior management team, you will lead a team of welfare benefits caseworkers, supporting colleagues with complex welfare benefits issues, offering regular supervision, and bringing the team together through advice meetings that encourage learning, collaboration and consistent good practice. You will also work with the senior management team to review data, identify trends and contribute to the development of our services.
Working with our Head of Service, you will help recruit, train and supervise a small team of advice support volunteers. You will also have opportunities to share your expertise by delivering occasional welfare benefits training to volunteers and external partners. Alongside your management responsibilities, you will provide specialist welfare benefits advice casework.
The role includes flexibility in appointment scheduling, allowing you to respond to changing workflows and emerging needs across the service. We are looking for someone with up-to-date welfare benefits knowledge, strong casework skills, and the confidence to support and develop others. You will bring excellent communication and organisational skills, sound judgement, emotional intelligence and a collaborative approach to leadership.
Ideally, we are looking for someone with strong management experience, but we will also consider highly skilled caseworkers with the right aptitude, who are ready to take the next step in their career. North Bristol Advice Centre is an innovative and forward-thinking charity that has been delivering advice support in communities since 1984. We are inclusive, values-driven, and prioritise excellence and quality, as well as providing caring and person-centred support.
We actively support the wellbeing of our staff with flexible/hybrid working, relaxed dress-code and an active Wellbeing Group, and provide ongoing training and opportunities for professional development. The role is full-time Monday to Friday 9am to 5pm. Hours: 35 per week. Occasional evening/weekend work may be required.
Salary: £35,292 - £37,037 (pro rata) (+ 4% employer contribution to contributory pension scheme - after qualifying period)
Want to find out more? For an informal chat, please contact Luke Albarran 0117 951 5751 or luke@northbristoladvice.org.uk
Welfare Benefits Team Leader employer: ACFA - The Advice Network
Citizens Advice South Gloucestershire is an exceptional employer dedicated to empowering individuals and fostering community well-being. As a Volunteer Generalist Adviser, you will receive comprehensive training and support, enabling you to make a meaningful impact while working in a diverse and inclusive environment. The organisation values personal development and offers opportunities for growth, making it an ideal place for those looking to contribute positively to society.
StudySmarter Expert Advice🤫
We think this is how you could land Welfare Benefits Team Leader
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by ACFA - The Advice Network.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like ACFA - The Advice Network.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at ACFA - The Advice Network.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at ACFA - The Advice Network. Apply directly through us to stand out!
We think you need these skills to ace Welfare Benefits Team Leader
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of ACFA - The Advice Network. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Welfare Benefits Team Leader, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at ACFA - The Advice Network
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of ACFA - The Advice Network. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
