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- Tasks: Supervise advice sessions and support staff to deliver high-quality client services.
- Company: Join a dedicated team at Citizens Advice making a real difference in the community.
- Benefits: Starting salary of £31,000 pa, with opportunities for professional growth.
- Why this job: Empower others while helping those in need and gain valuable leadership experience.
- Qualifications: 2 years experience in Citizens Advice and strong communication skills required.
- Other info: Dynamic role with travel across South Gloucestershire and a commitment to social impact.
The predicted salary is between 26000 - 36000 £ per year.
We are looking to appoint a permanent full time (37 hours pw) Trainee Advice Session Supervisor. The role will be based in our Yate Office but will also cover our various outreaches across South Gloucestershire. The starting salary is £31,000 pa.
Ideally you’ll have a minimum of 2 years experience within Citizens Advice. You’ll be looking for a post in which you can make a real difference to the lives of people experiencing disadvantage and poverty. You’ll have a keen interest in and some experience of supporting colleagues in their professional growth and how to develop the skills needed to help clients effectively.
The successful candidate will be resilient, a strong team player, have an eye for detail and great people skills. Excellent written and verbal communication skills and the ability to use a range of IT systems are required. The candidate will thrive in a busy environment, have a positive outlook and an understanding and commitment to the aims and principles of Citizens Advice.
You will be responsible for overseeing daily advice sessions to ensure clients receive high-quality, accurate, and timely advice. You will provide support, guidance, and feedback to advice staff and volunteers, ensuring consistently high quality of service and managing the smooth practical running of advice sessions. You will support advisers working across a variety of channels, including face to face, telephone, and web-based channels as needed. This will include remote supervision of outreach advisers.
The role will incorporate a level of providing ongoing training to existing volunteers. You will need to have your own transport as access to all outreaches is required.
To request an Application Pack please email amanda.wood@southgloscab.org.uk
Closing date for applications: Wednesday 18th February 2026 at 12 noon
Interview date: Friday 20th February 2026
Trainee Advice Session Supervisor employer: ACFA - The Advice Network
Contact Detail:
ACFA - The Advice Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Advice Session Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the Citizens Advice community or related fields. Attend local events or workshops to meet potential employers and show them your passion for making a difference.
✨Tip Number 2
Prepare for interviews by practising common questions related to the role. Think about how your experience aligns with the responsibilities of a Trainee Advice Session Supervisor and be ready to share specific examples that highlight your skills.
✨Tip Number 3
Showcase your people skills! During interviews, demonstrate your ability to connect with others and support their growth. Share stories about how you've helped colleagues or clients in the past, as this will resonate with the values of Citizens Advice.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a real impact in the community.
We think you need these skills to ace Trainee Advice Session Supervisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in Citizens Advice. We want to see how your skills and background align with the role of Trainee Advice Session Supervisor, so don’t hold back on showcasing your relevant achievements!
Showcase Your People Skills: Since this role involves supporting colleagues and clients, it’s crucial to demonstrate your people skills. We recommend sharing specific examples of how you've effectively communicated or collaborated with others in your previous roles.
Be Clear and Concise: When writing your application, clarity is key! We appreciate well-structured responses that get straight to the point. Avoid jargon and keep your language simple to ensure your message comes across clearly.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at ACFA - The Advice Network
✨Know Your Stuff
Make sure you brush up on your knowledge of Citizens Advice and the specific challenges faced by clients experiencing disadvantage and poverty. Familiarise yourself with the principles and aims of the organisation, as well as any recent developments in the sector.
✨Showcase Your Experience
With a minimum of 2 years' experience required, be ready to discuss specific examples from your past roles. Highlight how you've supported colleagues in their professional growth and how you've developed skills to help clients effectively.
✨Demonstrate Team Spirit
As a strong team player, it's crucial to convey your ability to work collaboratively. Prepare to share instances where you've successfully worked within a team, especially in busy environments, and how you contributed to maintaining a positive atmosphere.
✨Communicate Clearly
Excellent written and verbal communication skills are a must. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask during the interview to show your engagement and interest in the role.
