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- Tasks: Coordinate orders, resolve customer conflicts, and manage documentation.
- Company: Join a dynamic multinational company with attractive benefits.
- Benefits: Enjoy competitive perks and a supportive work environment.
- Why this job: Make a difference by ensuring smooth order fulfilment and customer satisfaction.
- Qualifications: Diploma and 3 years of order fulfilment experience required.
- Other info: Opportunity to work independently and as part of a team.
The predicted salary is between 28800 - 43200 £ per year.
Be part of a dynamic MNC company with attractive benefits.
Job Description:
- To coordinate and process orders, liaising with internal personnel, customers, factories & suppliers.
- To execute, support and monitor orders till shipment including coordination with manufacturing facilities, suppliers and freight forwarders.
- To work closely with customers to resolve conflicts.
- To process RMA when needed.
- To issue purchase orders and invoices.
- To update part numbers, customer creation and information using MYOB.
- To applicate Certificate of Origin.
- To prepare COO/COQ/COC for customers.
- To maintain customer records and documentation.
- To prepare marketing materials - including catalogues, samples & others.
- Any ad-hoc tasks assigned.
Requirements:
- Diploma.
- Min 3 years order fulfilment experience.
- Able to work independently & as well as in a team.
Customer Support Executive in London employer: ACEXCELLENT CONSULTING PTE. LTD.
Contact Detail:
ACEXCELLENT CONSULTING PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Support Executive role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to order fulfilment and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, bring along examples of your previous work, like marketing materials or documentation you've prepared. This will help demonstrate your experience and attention to detail.
✨Tip Number 4
Don't forget to apply through our website! We often have exclusive listings that you won't find elsewhere. Plus, it shows you're genuinely interested in joining our dynamic team.
We think you need these skills to ace Customer Support Executive in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your order fulfilment experience and any relevant skills. We want to see how your background fits with the Customer Support Executive role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining us at StudySmarter and how you can contribute to our team. Keep it friendly and professional, just like we are!
Showcase Your Communication Skills: As a Customer Support Executive, communication is key. In your application, highlight any experiences where you’ve successfully resolved conflicts or liaised with customers. We love seeing examples of great teamwork!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at ACEXCELLENT CONSULTING PTE. LTD.
✨Know the Job Inside Out
Before your interview, make sure you thoroughly understand the role of a Customer Support Executive. Familiarise yourself with order processing, liaising with customers and suppliers, and the specific software mentioned, like MYOB. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Conflict Resolution Skills
Since the job involves resolving conflicts with customers, prepare examples from your past experience where you've successfully handled difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you can bring value to their team.
✨Demonstrate Teamwork and Independence
The role requires both independent work and collaboration. Think of instances where you've excelled in both areas. Be ready to discuss how you balance working alone with being a team player, as this will highlight your versatility and adaptability.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
