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For Companies At a Glance
- Tasks: Coordinate orders, resolve customer conflicts, and manage documentation.
- Company: Join a dynamic multinational company with attractive benefits.
- Benefits: Enjoy competitive perks and a supportive work environment.
- Why this job: Be part of a team that values collaboration and customer satisfaction.
- Qualifications: Diploma and 3 years of order fulfilment experience required.
- Other info: Opportunity to grow in a fast-paced, international setting.
The predicted salary is between 28800 - 43200 £ per year.
Be part of a dynamic MNC company with attractive benefits.
Job Description:
- To coordinate and process orders, liaising with internal personnel, customers, factories & suppliers.
- To execute, support and monitor orders till shipment including coordination with manufacturing facilities, suppliers and freight forwarder.
- To work closely with customers to resolve conflicts.
- To process RMA when needed.
- To issue purchase orders and invoices.
- To update part number, customer creation and information using MYOB.
- To applicate Certificate of Origin.
- To prepare COO/COQ/COC for customers.
- To maintain customer records and documentation.
- To prepare marketing materials - including catalogues, samples & others.
- Any ad-hoc tasks assigned.
Requirements:
- Diploma.
- Min 3 years order fulfilment experience.
- Able to work independently & as well as in a team.
Customer Support Executive employer: ACEXCELLENT CONSULTING PTE. LTD.
Contact Detail:
ACEXCELLENT CONSULTING PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Support Executive role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer support roles and practice your answers. We want you to showcase your order fulfilment experience and how you handle conflicts with customers like a champ.
✨Tip Number 3
Show off your skills! If you’ve got experience with MYOB or preparing marketing materials, make sure to highlight that in conversations. We love seeing candidates who can bring relevant skills to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals to join our dynamic team!
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in order fulfilment and customer support. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Support Executive role. Share specific examples of how you've resolved conflicts or coordinated orders in the past.
Showcase Your Team Spirit: We love team players! In your application, mention experiences where you’ve worked closely with others to achieve a common goal. This will show us that you can thrive in our dynamic environment.
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ACEXCELLENT CONSULTING PTE. LTD.
✨Know the Job Inside Out
Before your interview, make sure you thoroughly understand the role of a Customer Support Executive. Familiarise yourself with order processing, liaising with customers and suppliers, and the specific software mentioned, like MYOB. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Conflict Resolution Skills
Since the job involves resolving conflicts with customers, prepare examples from your past experiences where you've successfully handled difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you can bring value to their team.
✨Demonstrate Teamwork and Independence
The role requires both independent work and collaboration. Think of instances where you've excelled in both areas. Be ready to discuss how you balance working alone with contributing to a team, as this will highlight your versatility and adaptability.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
