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- Tasks: Coordinate patient appointments and manage waiting lists in a supportive team.
- Company: ACES is a leading independent provider of NHS ophthalmic care, dedicated to patient wellbeing.
- Benefits: Enjoy part-time hours at £21 per hour with opportunities for professional growth.
- Why this job: Join a caring culture focused on community impact and patient trust.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: Be the first point of contact for patients and make a real difference.
ACES is a pioneering independent provider of NHS ophthalmic care in the community and patient care is at the heart of everything we do. We have been providing NHS eye care since 2005 and will be expanding in 2024 and beyond. We provide a range of services including cataract surgery, YAG laser treatment, glaucoma treatment, oculoplastics and general ophthalmology.
We support each other, respect each other and are committed to a culture of care, trust and integrity. This culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
The post holder will contribute to the administrative function, actively assisting the multi-professional team in the provision of a quality service. They will assist in the ongoing administration of the department, booking of appointments/surgery, coordination of the care pathway and management of waiting lists.
- Liaise with MDT team, local services, patients etc. making and receiving phone calls to schedule patients’ appointments.
- Undertake all the administration required for patient appointments/surgery; respond to enquiries by telephone or visitors to the service.
- Undertake general office and clerical tasks, e.g. taking calls, processing referrals, scanning and photocopying.
- To be the first point of contact for all telephone calls and enquiries.
This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.
Waiting List Coordinator - Ophthalmology employer: ACES
Contact Detail:
ACES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiting List Coordinator - Ophthalmology
✨Tip Number 1
Familiarise yourself with the specific services offered by ACES, such as cataract surgery and glaucoma treatment. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of ACES through platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Waiting List Coordinator role, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss your organisational skills and experience in managing waiting lists or appointments. Think of specific examples from your past roles that highlight your ability to handle administrative tasks efficiently.
✨Tip Number 4
Showcase your communication skills by practising how you would handle patient enquiries or liaise with the multi-disciplinary team. Being able to articulate your approach to these interactions can set you apart from other candidates.
We think you need these skills to ace Waiting List Coordinator - Ophthalmology
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Waiting List Coordinator position. Tailor your application to highlight relevant experience in administration and patient care.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved administrative tasks, patient interaction, or working within a healthcare setting. Use specific examples to demonstrate your skills in managing appointments and coordinating care pathways.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for ophthalmic care and your alignment with ACES's values of care, trust, and integrity. Mention how you can contribute to their mission and support the multi-professional team.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for the administrative role you are applying for.
How to prepare for a job interview at ACES
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Waiting List Coordinator. Familiarise yourself with the specific tasks mentioned in the job description, such as booking appointments and managing waiting lists, so you can discuss how your skills align with these duties.
✨Showcase Your Communication Skills
As this role involves liaising with patients and the multi-disciplinary team, be prepared to demonstrate your excellent communication skills. Think of examples where you've effectively communicated in previous roles, especially in a healthcare setting.
✨Highlight Your Organisational Abilities
The position requires strong organisational skills to manage appointments and patient pathways. Be ready to share specific instances where you've successfully managed multiple tasks or projects, showcasing your ability to stay organised under pressure.
✨Emphasise Your Commitment to Patient Care
ACES values patient care highly, so it's important to express your dedication to providing quality service. Prepare to discuss your understanding of patient needs and how you would ensure a positive experience for them in your role.
