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For Companies At a Glance
- Tasks: Coordinate patient appointments and manage waiting lists in a dynamic healthcare environment.
- Company: Join ACES, a leading independent provider of NHS ophthalmic care since 2005.
- Benefits: Enjoy a competitive salary, supportive culture, and opportunities for professional growth.
- Why this job: Be part of a caring team making a real impact in local communities and patient lives.
- Qualifications: No specific qualifications required; just a passion for helping others and strong communication skills.
- Other info: This role offers a chance to develop your administrative skills in a thriving healthcare setting.
The predicted salary is between 20316 - 28376 £ per year.
Hours – 40 hours per week
Salary – £25,396 per annum
ACES is a pioneering independent provider of NHS ophthalmic care in the community and patient care is at the heart of everything we do. We have been providing NHS eye care since 2005 and will be expanding in 2024 and beyond. We provide a range of services including cataract surgery, YAG laser treatment, glaucoma treatment, oculoplastics and general ophthalmology.
The ACES team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. This culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
Role Purpose
The post holder will contribute to the administrative function, actively assisting the multi-professional team in the provision of a quality service. They will assist in the ongoing administration of the department, booking of appointments/surgery, coordination of the care pathway and management of waiting lists.
Main Duties and Responsibilities
- Work with the Administration Manager to schedule all incoming referrals
- Liaise with MDT team, local services, patients etc. making and receiving phone calls to schedule patients’ appointments
- Undertake all the administration required for patient appointments/surgery; booking on the system
- Support the management of waiting lists; involves adding patients to the waiting list, scheduling appointments and liaising with the relevant clinical staff
- Use and maintain records for all patients
- Liaise with professional and clinical staff within the service to discuss queries and action as required
- Respond to enquiries by telephone or visitors to the service. Offer information when requested and, where possible and appropriate, take action to respond to queries directly
- Undertake general office and clerical tasks, e.g. taking calls, processing referrals, scanning and photocopying
- Undertake other duties as necessary to support the smooth running of the service and as requested by your manager
- To be the first point of contact for all telephone calls and enquiries
Please apply now by uploading your CV. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. ACES is an equal opportunities employer.
Waiting List Coordinator employer: ACES
Contact Detail:
ACES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiting List Coordinator
✨Tip Number 1
Familiarise yourself with the NHS ophthalmic care sector. Understanding the specific services ACES provides, such as cataract surgery and glaucoma treatment, will help you speak confidently about the role and demonstrate your genuine interest in the field.
✨Tip Number 2
Highlight your organisational skills during any discussions. As a Waiting List Coordinator, you'll need to manage appointments and waiting lists effectively, so be ready to share examples of how you've successfully handled similar tasks in the past.
✨Tip Number 3
Prepare to discuss your communication skills. Since the role involves liaising with various stakeholders, including patients and clinical staff, showcasing your ability to communicate clearly and empathetically will set you apart from other candidates.
✨Tip Number 4
Research ACES's culture and values. Understanding their commitment to care, trust, and integrity will allow you to align your responses with their ethos, making it clear that you're a good fit for their team.
We think you need these skills to ace Waiting List Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Waiting List Coordinator position. Tailor your application to highlight how your skills and experiences align with these specific duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in administration and patient care. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage waiting lists and coordinate appointments.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past work that showcase your organisational skills and ability to liaise with multiple stakeholders effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the administrative role you are applying for.
How to prepare for a job interview at ACES
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Waiting List Coordinator. Be prepared to discuss how your skills and experiences align with the tasks mentioned, such as scheduling appointments and managing waiting lists.
✨Showcase Your Communication Skills
As this role involves liaising with various stakeholders, it's crucial to demonstrate your communication skills during the interview. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations.
✨Familiarise Yourself with NHS Procedures
Since ACES is an independent provider of NHS ophthalmic care, having a basic understanding of NHS procedures and patient care protocols will be beneficial. This knowledge can help you answer questions more confidently and show your commitment to the role.
✨Emphasise Teamwork and Integrity
ACES values a culture of care, trust, and integrity. Be ready to share examples of how you've worked collaboratively in a team setting and how you uphold these values in your professional life. This will resonate well with the interviewers.
