Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support patient care by scheduling appointments and managing records in a dynamic team.
- Company: Pioneering independent provider of NHS ophthalmic care with a culture of care and integrity.
- Benefits: 29 days annual leave, free eye tests, discounted eyewear, and a pension scheme.
- Why this job: Join a global organisation and make a real difference in patient care.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Modern working environment with full training and excellent growth opportunities.
The predicted salary is between 25000 - 30000 £ per year.
ACES is a pioneering independent provider of NHS ophthalmic care in the community and patient care is at the heart of everything we do. We have been providing NHS eye care since 2005 and are expanding throughout 2025 and beyond. We provide a range of services including cataract surgery, YAG laser treatment, glaucoma treatment, oculoplastics and general ophthalmology.
We support each other, respect each other and are committed to a culture of care, trust and integrity. This culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
The post holder will actively support the multi-disciplinary team in scheduling patient appointments and surgeries, coordinating the care pathway, and managing waiting lists. They will assist in maintaining patient records, responding to queries, and performing essential office tasks to ensure the smooth running of the department and high-quality service delivery.
- Schedule and manage patient referrals, appointments, and surgeries in collaboration with the Administration Manager and MDT team.
- Maintain patient records, support waiting list management, and liaise with clinical staff to address queries.
- Serve as the first point of contact for patient inquiries via phone and in-person, offering information and assistance as needed.
- Perform general office tasks, including taking calls, processing referrals, scanning, and photocopying.
- Assist in the smooth operation of the service by undertaking additional duties as directed by the manager.
State of the art, modern working environments, ~29 days annual leave (pro rata), ~Free eye tests, ~Discounted prescription eyewear and sunglasses, ~Generous friends and family discount scheme, ~Full training on refractive treatments and patient handling, ~Pension scheme.
This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.
Customer Training Support Advisor in Milton employer: ACES
Contact Detail:
ACES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Training Support Advisor in Milton
✨Tip Number 1
Network like a pro! Reach out to current employees at ACES through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Training Support Advisor role.
✨Tip Number 2
Prepare for the interview by understanding ACES's values and services. Familiarise yourself with their patient care approach and think of examples from your past that align with their culture of care, trust, and integrity.
✨Tip Number 3
Practice common interview questions related to customer service and teamwork. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates directly from us.
We think you need these skills to ace Customer Training Support Advisor in Milton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Training Support Advisor role. Highlight your relevant experience in customer service and any skills that align with our commitment to patient care and teamwork.
Show Your Passion: Let us know why you're excited about working with ACES and how you can contribute to our culture of care, trust, and integrity. A genuine passion for helping others will definitely stand out!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon to ensure we can easily see your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity to grow with us!
How to prepare for a job interview at ACES
✨Know the Company Inside Out
Before your interview, take some time to research ACES and their services. Understand their commitment to patient care and community involvement. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Training Support Advisor, you'll be the first point of contact for patients. Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight your communication skills and ability to empathise with patients.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations, like managing a busy waiting list or dealing with an upset patient. Think through potential scenarios beforehand and practice your responses to demonstrate your problem-solving abilities.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows you're engaged and serious about contributing to the team.