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- Tasks: Support patient care by scheduling appointments and managing records in a dynamic team.
- Company: Pioneering independent provider of NHS ophthalmic care with a culture of care and integrity.
- Benefits: 29 days annual leave, free eye tests, discounted eyewear, and a pension scheme.
- Why this job: Join a global organisation and make a real difference in patient care.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Full training provided with excellent growth opportunities in a modern working environment.
The predicted salary is between 30000 - 40000 £ per year.
Hours – 40 hours per week
ACES is a pioneering independent provider of NHS ophthalmic care in the community and patient care is at the heart of everything we do. We have been providing NHS eye care since 2005 and are expanding throughout 2025 and beyond. We provide a range of services including cataract surgery, YAG laser treatment, glaucoma treatment, oculoplastics and general ophthalmology.
We support each other, respect each other and are committed to a culture of care, trust and integrity. This culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
The post holder will actively support the multi-disciplinary team in scheduling patient appointments and surgeries, coordinating the care pathway, and managing waiting lists. They will assist in maintaining patient records, responding to queries, and performing essential office tasks to ensure the smooth running of the department and high-quality service delivery.
- Schedule and manage patient referrals, appointments, and surgeries in collaboration with the Administration Manager and MDT team.
- Maintain patient records, support waiting list management, and liaise with clinical staff to address queries.
- Serve as the first point of contact for patient inquiries via phone and in-person, offering information and assistance as needed.
- Perform general office tasks, including taking calls, processing referrals, scanning, and photocopying.
- Assist in the smooth operation of the service by undertaking additional duties as directed by the manager.
State of the art, modern working environments ~29 days annual leave (pro rata) ~ Free eye tests ~ Discounted prescription eye wear and sunglasses ~ Generous friends and family discount scheme ~ Full training on refractive treatments and patient handling ~ Pension scheme
This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.
Customer Service Advisor - Training in Milton employer: ACES
Contact Detail:
ACES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Training in Milton
✨Tip Number 1
Network like a pro! Reach out to current employees at ACES on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle patient inquiries or manage waiting lists. We want you to shine when it comes to demonstrating your skills!
✨Tip Number 3
Show your passion for patient care! During interviews, share examples of how you've gone above and beyond for customers in the past. This will resonate with ACES' commitment to high-quality service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor - Training in Milton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in patient care and any skills that align with our values of care, trust, and integrity.
Show Your Passion: Let us know why you're excited about working in ophthalmic care! Share your enthusiasm for helping patients and how you can contribute to our mission of providing high-quality service.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at ACES
✨Know the Company Inside Out
Before your interview, take some time to research ACES and their services. Understand their commitment to patient care and community involvement. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. Practising clear and concise responses will help you shine during the interview.
✨Demonstrate Team Spirit
Since the role involves working with a multi-disciplinary team, be ready to discuss your experience in collaborative environments. Share specific instances where you supported colleagues or contributed to a team goal, highlighting your respect for teamwork and integrity.
✨Prepare Questions to Ask
Interviews are a two-way street! Think of insightful questions to ask about the role, the team dynamics, or the company culture. This shows that you're not just interested in the job, but also in how you can fit into their mission of providing high-quality service.