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- Tasks: Support patient care by scheduling appointments and managing records in a dynamic team.
- Company: Pioneering independent provider of NHS ophthalmic care with a culture of care and integrity.
- Benefits: 29 days annual leave, free eye tests, discounted eyewear, and a pension scheme.
- Why this job: Join a global organisation and make a real difference in patient care.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Full training provided with excellent growth opportunities in a modern working environment.
The predicted salary is between 30000 - 40000 £ per year.
Hours – 40 hours per week
ACES is a pioneering independent provider of NHS ophthalmic care in the community and patient care is at the heart of everything we do. We have been providing NHS eye care since 2005 and are expanding throughout 2025 and beyond. We provide a range of services including cataract surgery, YAG laser treatment, glaucoma treatment, oculoplastics and general ophthalmology.
We support each other, respect each other and are committed to a culture of care, trust and integrity. This culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
The post holder will actively support the multi-disciplinary team in scheduling patient appointments and surgeries, coordinating the care pathway, and managing waiting lists. They will assist in maintaining patient records, responding to queries, and performing essential office tasks to ensure the smooth running of the department and high-quality service delivery.
- Schedule and manage patient referrals, appointments, and surgeries in collaboration with the Administration Manager and MDT team.
- Maintain patient records, support waiting list management, and liaise with clinical staff to address queries.
- Serve as the first point of contact for patient inquiries via phone and in-person, offering information and assistance as needed.
- Perform general office tasks, including taking calls, processing referrals, scanning, and photocopying.
- Assist in the smooth operation of the service by undertaking additional duties as directed by the manager.
State of the art, modern working environments
~29 days annual leave (pro rata)
~ Free eye tests
~ Discounted prescription eye wear and sunglasses
~ Generous friends and family discount scheme
~ Full training on refractive treatments and patient handling
~ Pension scheme
This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.
Customer Service Advisor - Training in Glasgow employer: ACES
Contact Detail:
ACES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Training in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ACES on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. We want to show how we handle tricky situations with care and professionalism, just like ACES does!
✨Tip Number 3
Dress the part! First impressions matter, so let’s rock up looking smart and professional. It shows we respect the opportunity and the company culture.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Let’s make sure they remember us!
We think you need these skills to ace Customer Service Advisor - Training in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in patient care and customer service, showing us how you align with our values of care, trust, and integrity.
Show Your Passion: Let your enthusiasm for the role shine through! We want to see your genuine interest in providing high-quality service and supporting our patients. Share any experiences that demonstrate your commitment to excellent customer care.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. This helps us quickly understand your qualifications and why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at ACES
✨Know the Company Inside Out
Before your interview, take some time to research ACES and their services. Understand their commitment to patient care and community involvement. This will not only impress your interviewers but also help you align your answers with their values.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Prepare examples of how you've effectively handled customer inquiries or resolved issues in the past. Practise articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Demonstrate Team Spirit
Since the role involves working closely with a multi-disciplinary team, be ready to discuss your experience in collaborative environments. Share specific instances where you supported colleagues or contributed to a team project, highlighting your ability to work well with others.
✨Prepare for Common Scenarios
Think about potential scenarios you might face in the role, such as managing patient appointments or handling difficult queries. Prepare thoughtful responses on how you would approach these situations, showcasing your problem-solving skills and dedication to high-quality service delivery.