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- Tasks: Support patient care by scheduling appointments and managing records in a dynamic team.
- Company: Join ACES, a leading provider of NHS ophthalmic care with a culture of care and integrity.
- Benefits: Enjoy 29 days leave, free eye surgery, and discounts on eyewear.
- Why this job: Make a real difference in patients' lives while growing your career in healthcare.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Be part of a supportive team with excellent training and development opportunities.
The predicted salary is between 20316 - 28776 £ per year.
Salary – £25,396 per annum
ACES is a pioneering independent provider of NHS ophthalmic care in the community and patient care is at the heart of everything we do. We have been providing NHS eye care since 2005 and are expanding throughout 2025 and beyond. We provide a range of services including cataract surgery, YAG laser treatment, glaucoma treatment, oculoplastics and general ophthalmology. The ACES team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. This culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
Role Purpose
The post holder will actively support the multi-disciplinary team in scheduling patient appointments and surgeries, coordinating the care pathway, and managing waiting lists. They will assist in maintaining patient records, responding to queries, and performing essential office tasks to ensure the smooth running of the department and high-quality service delivery.
Main Duties and Responsibilities
- Schedule and manage patient referrals, appointments, and surgeries in collaboration with the Administration Manager and MDT team.
- Maintain patient records, support waiting list management, and liaise with clinical staff to address queries.
- Serve as the first point of contact for patient inquiries via phone and in-person, offering information and assistance as needed.
- Perform general office tasks, including taking calls, processing referrals, scanning, and photocopying.
- Assist in the smooth operation of the service by undertaking additional duties as directed by the manager.
Benefits
- State of the art, modern working environments
- 29 days annual leave (pro rata)
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous friends and family discount scheme
- Full training on refractive treatments and patient handling
Please apply now by uploading your CV. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. ACES is an equal opportunities employer.
Customer Service Advisor in Glasgow employer: ACES
Contact Detail:
ACES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Glasgow
✨Tip Number 1
Get to know the company! Research Optical Express and their values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit into their culture.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service. Think about your past experiences and how they relate to the role of a Customer Service Advisor.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the ACES team.
We think you need these skills to ace Customer Service Advisor in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any relevant experience in scheduling, patient care, or office tasks to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about patient care and how you align with our culture of care, trust, and integrity. We want to see your personality come through!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be the first point of contact for our patients!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at ACES
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express and their commitment to patient care. Understand their services, values, and recent developments. This will not only impress your interviewers but also help you align your answers with their mission.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Prepare examples of how you've effectively handled customer inquiries or resolved issues in the past. Practise articulating your thoughts clearly and confidently, as this will demonstrate your ability to be the first point of contact for patients.
✨Demonstrate Team Spirit
The role involves working closely with a multi-disciplinary team. Be ready to discuss your experience in collaborative environments. Share specific instances where you supported colleagues or contributed to a team goal, highlighting your commitment to a culture of care and respect.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or future projects at ACES. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
