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- Tasks: Support patient care by scheduling appointments and managing records in a dynamic team.
- Company: Join ACES, a leading provider of NHS ophthalmic care with a culture of care and integrity.
- Benefits: Enjoy 29 days leave, free eye surgery, and a modern working environment.
- Why this job: Make a real difference in patients' lives while growing your career in healthcare.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Be part of a supportive team committed to excellence and community impact.
The predicted salary is between 20316 - 28776 £ per year.
Customer Service Advisor
Hours – 40 hours per week
Salary – £25,396 per annum
ACES is a pioneering independent provider of NHS ophthalmic care in the community and patient care is at the heart of everything we do.
We have been providing NHS eye care since 2005 and are expanding throughout 2025 and beyond. We provide a range of services including cataract surgery, YAG laser treatment, glaucoma treatment, oculoplastics and general ophthalmology.
The ACES team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
This culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
Role Purpose
The post holder will actively support the multi-disciplinary team in scheduling patient appointments and surgeries, coordinating the care pathway, and managing waiting lists. They will assist in maintaining patient records, responding to queries, and performing essential office tasks to ensure the smooth running of the department and high-quality service delivery.
Main Duties and Responsibilities
- Schedule and manage patient referrals, appointments, and surgeries in collaboration with the Administration Manager and MDT team.
- Maintain patient records, support waiting list management, and liaise with clinical staff to address queries.
- Serve as the first point of contact for patient inquiries via phone and in-person, offering information and assistance as needed.
- Perform general office tasks, including taking calls, processing referrals, scanning, and photocopying.
- Assist in the smooth operation of the service by undertaking additional duties as directed by the manager.
Benefits
- State of the art, modern working environments
- 29 days annual leave (pro rata)
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous friends and family discount scheme
- Full training on refractive treatments and patient handling
- Pension scheme
Please apply now by uploading your CV.
This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.
ACES is an equal opportunities employer.
Customer Service Advisor employer: ACES
Contact Detail:
ACES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research ACES and their values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit into their culture of care and integrity.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service. Think about scenarios where you've gone above and beyond for a customer, as this will resonate with ACES' commitment to high-quality service delivery.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips on the interview process and what it’s really like to work at ACES, giving you an edge over other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. This shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any relevant experience in scheduling, patient care, or office tasks to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about patient care and how you align with our values of care, trust, and integrity. Keep it friendly and professional!
Showcase Your Communication Skills: As a Customer Service Advisor, communication is key! In your application, demonstrate your ability to handle inquiries and provide assistance. Use clear and concise language to show us you can connect with patients effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on this fantastic opportunity!
How to prepare for a job interview at ACES
✨Know the Company Inside Out
Before your interview, take some time to research ACES and their services. Understand their commitment to patient care and community involvement. This will not only show your interest but also help you align your answers with their values.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples of how you've effectively handled customer inquiries or resolved issues in the past. Practise clear and concise responses to demonstrate your ability to communicate well under pressure.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills. Think about potential scenarios you might face in the role, like managing a difficult patient inquiry. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to showcase your approach.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture is the right fit for you.
