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- Tasks: Support patient care by scheduling appointments and managing records in a dynamic team.
- Company: Join ACES, a leading provider of NHS ophthalmic care with a culture of care and integrity.
- Benefits: Enjoy 29 days annual leave, free eye surgery, and a modern working environment.
- Why this job: Make a real difference in patients' lives while growing your career in healthcare.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Be part of a supportive team committed to excellence and community impact.
The predicted salary is between 20316 - 28776 £ per year.
Customer Service Advisor
Hours – 40 hours per week
Salary – £25,396 per annum
ACES is a pioneering independent provider of NHS ophthalmic care in the community and patient care is at the heart of everything we do.
We have been providing NHS eye care since 2005 and are expanding throughout 2025 and beyond. We provide a range of services including cataract surgery, YAG laser treatment, glaucoma treatment, oculoplastics and general ophthalmology.
The ACES team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
This culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
Role Purpose
The post holder will actively support the multi-disciplinary team in scheduling patient appointments and surgeries, coordinating the care pathway, and managing waiting lists. They will assist in maintaining patient records, responding to queries, and performing essential office tasks to ensure the smooth running of the department and high-quality service delivery.
Main Duties and Responsibilities
- Schedule and manage patient referrals, appointments, and surgeries in collaboration with the Administration Manager and MDT team.
- Maintain patient records, support waiting list management, and liaise with clinical staff to address queries.
- Serve as the first point of contact for patient inquiries via phone and in-person, offering information and assistance as needed.
- Perform general office tasks, including taking calls, processing referrals, scanning, and photocopying.
- Assist in the smooth operation of the service by undertaking additional duties as directed by the manager.
Benefits
- State of the art, modern working environments
- 29 days annual leave (pro rata)
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous friends and family discount scheme
- Full training on refractive treatments and patient handling
- Pension scheme
Please apply now by uploading your CV.
This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.
ACES is an equal opportunities employer.
Customer Service Advisor employer: ACES
Contact Detail:
ACES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research ACES and their values, especially their commitment to patient care and community. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll be the first point of contact for patients. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle inquiries smoothly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining ACES and contributing to their mission.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any relevant experience in scheduling, patient care, or office tasks to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about patient care and how you align with our values of care, trust, and integrity. Keep it concise but impactful!
Showcase Your Communication Skills: As a Customer Service Advisor, communication is key! In your application, demonstrate your ability to handle inquiries and provide assistance. Use clear and friendly language to reflect how you’d interact with patients.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on this fantastic opportunity!
How to prepare for a job interview at ACES
✨Know the Company Inside Out
Before your interview, take some time to research ACES and their services. Understand their commitment to patient care and community involvement. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. Practising clear and concise responses will help you shine during the interview.
✨Demonstrate Team Spirit
ACES values teamwork, so be ready to discuss how you’ve collaborated with others in previous roles. Share specific instances where you supported colleagues or contributed to a team goal, highlighting your ability to work well in a multi-disciplinary environment.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the role, team dynamics, or future projects at ACES. This shows that you're engaged and serious about the opportunity, plus it helps you determine if the company is the right fit for you.
