Technical Writer

Aceolution is a Global I.T., Media Solutions and Consultancy company, providing cutting edge digital solutions across multiple industries and businesses. We offer consultancy and support in the following areas:

• Data Services - Crowdsourcing & collecting tomorrow’s data, today.
• Trust & Safety - Strengthening your brand's reputation by ensuring protection.
• Global mapping - Building global maps one driver at a time.
• Software & Cybersecurity - Empowering your digital world securely and seamlessly.
• Marketing - Providing a tailored approach to navigate towards revenue-driven results.

About the Job:

Technical writers communicate complex information clearly, concisely and accurately, and without relying on jargon. As a technical writer, your role involves tasks such as writing conceptual overviews and procedures, reading and writing example code, or updating help center queries and FAQs. Technical writers play a big part in the HITL team. They are a key link between researchers, developers, and taskers tying together many vital but disparate parts of the data annotation ecosystem.

You develop complex, in-depth communications for internal and external audiences and manage projects that involve coordinating multiple junior writers. As a Technical Writer, you will lead complex, multidisciplinary programs. You will plan requirements with internal customers and usher projects through the entire project life-cycle. Your projects often span offices, time zones and hemispheres, and you will keep all the players coordinated on the project's progress and deadlines.

Minimum qualifications:

• Bachelor's degree in a relevant field, or equivalent practical experience.
• 10 years of experience in technical writing, instructional design, or a similar role, with a focus on creating instructions for human-in-the-loop tasks or rater platforms.
• Experience in task definition and instruction design principles and best practices.
• Experience with HTML, Python, Data analysis, Markdown, or version control systems (e.g., Git).
• Experience collaborating with stakeholders and translating requirements into clear, actionable instructions for the audience.
• Experience in developing and delivering training programs.

Preferred qualifications:

• Advanced degree in Technical Communication, Instructional Design, Human-Computer Interaction, or a related field.
• Experience working with large-scale human evaluation platforms, crowdsourcing, or rater-based data collection programs.
• Experience designing tasks for complex domains.
• Experience with data analysis to inform instruction improvement.
• Familiarity with AI/ML concepts and data labeling processes.

Responsibilities:

• Lead the strategy and execution of task design and instruction creation for GenAI programs, establishing best practices and templates.
• Collaborate deeply with Product Areas to understand their data needs, define clear task requirements, and provide expert consultation on task design.
• Design, write, and iterate on high-quality rater instructions and guidelines that are clear, concise, and minimise ambiguity to ensure high-quality data output.
• Develop and implement an internal training program and comprehensive knowledge base on task design principles and best practices to empower Product Areas.
• Transform complex and often ambiguous technical information from engineers and researchers into effective rater task designs.
• Author, edit, and maintain a range of technical documents, including in-depth task design guides, instruction templates, and Quality Control (QC) rubrics.
• Act as a pilot user for new workflows, refining instructions based on practical application.