Partner Development Lead Manager - Android Enterprise

Minimum Qualifications & Experience

• Bachelor’s Degree or equivalent professional experience
• 2-3 years working with Channel Partner Programs with IT vendors
• Preferred experience working within the mobility partner ecosystem: carriers, device resellers, device manufacturers, enterprise mobility management vendors, security vendors

Required Technical Skills

• Advanced Spreadsheet knowledge (preferably Google Sheets)
• Reporting
• Charts
• External Data Sources
• Report creation

Required Soft Skills

• High attention to detail
• Excellent written and verbal communication skills
• Time management

Key responsibilities:

• Program Consultant Role (Advisory): Liaise with stakeholders to provide strategic guidance and advisory services upon express engagement
• Program Consultant Role (Expertise): To provide subject matter expertise, analysis, and recommendations to streamline efficiency, improve performance, or solve operational problems.
• Developing for the assigned region, a report showing Partner Expertise validation status, by Priority, by Product, by Partner
• Develop with input from the Business Development team, training completion targets by quarter/year, for Partners to achieve the Partner Expertise requirements
• Develop a Regional training plan with input from the Business Development team and the Regional Enablement Leads to ensure 100% validation of the Partner Expertise requirements
• Prepare a status report by week/month/quarter/year showing the status of Partner Expertise validation, by Region/Priority/Product/Partner
• Proactively drive P0/P1 Partners in the assigned region, through their journey to Partner Expertise validation, in partnership with the Regional Training & Enablement Lead/s
• Work with Cross functional teams such as:

Performing this role will require the PSM to engage regularly with a variety of other resources and teams to effectively perform this role. The key tasks for each are as follows:

• Obtain regular information on Partner onboarding and validation status
• Provide regular communications to the team on the list of Partners who are ready to undertake training for their Partner Expertise competency
• Obtain learning completion reports from the team, and update status tracker
• Highlight to the BD team any training compliance issues
• Notify the Engagement team when Partners have completed their Partner Expertise validation journey
• Ensure Partners are aware of the resources provided by the Engagement team and guide them on how to leverage these

Business Development (BD):

• Liaise with the Head of BD for the assigned region to be provided with a list of P0/P1 partners
• Regularly report to BD on Partner onboarding & validation status, against region targets
• Identify and highlight issues with individual Partner accounts that may need attention by BD

Partner Escalation Desk (PED):

• Liaise with PED to obtain status of Product Excellence validation
• Identify any issues with validation progress and take remedial action such as:
• Obtain Partner feedback and accelerate to other teams as required
• Provide guidance to Partner on achieving validation requirements by recommending resources such as:
• Training
• Product Documentation
• Discussion forums
• Highlight to BD any issues

Solutions Engineering: who are responsible for managing the Partner Escalation desk and ensuring timely resolution of incidents

• Liaise with Solutions Engineering to review Partner’s capability to deliver best in class support to their customers
• Where issues are identified, guide Partners to resources that can improve the quality of their service delivery, such as training, knowledgebase articles, support templates, discussion forums