Fire & Security Service & Maintenance Engineer in North East

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Fire & Security Service & Maintenance Engineer

Build your future with ACEDA

ACEDA is a growing engineering business delivering Fire & Security, Electrical & Instrumentation, and Network Infrastructure solutions to customers across the UK.

Our success is built on the expertise of our people, strong customer relationships and a commitment to delivering high-quality solutions. With ambitious plans for continued growth over the next two years, we are looking for talented people who want to grow with us, develop their careers and play an important role in our future.

We are seeking an experienced Fire & Security Service & Maintenance Engineer to support the continued growth of our Fire & Security division.

This is a customer-focused role involving the planned maintenance, servicing, fault-finding, repair and remedial works of fire and security systems across a range of commercial and industrial environments. You will attend customer sites, diagnose faults, ensure systems remain operational and compliant, and provide a professional and reliable service to our customers.

This is an opportunity to take on an important role within a growing business, where your technical knowledge and experience can make a real difference.

You will:

• Carry out planned preventative maintenance and servicing of fire and security systems across commercial and industrial sites.
• Attend reactive service calls, diagnose faults and provide effective solutions.
• Carry out repairs, remedial works and system upgrades where required.
• Work with a variety of fire and security systems and technologies.
• Build strong working relationships with customers and become a trusted technical point of contact.
• Work closely with project managers, engineers and the wider Fire & Security team.
• Identify additional works and opportunities to improve customer systems.
• Play an important role in maintaining high levels of customer satisfaction and supporting ACEDA’s continued growth.

Key Responsibilities

• Carry out planned preventative maintenance, servicing and testing of fire alarm, security and associated systems in accordance with relevant standards and manufacturer requirements.
• Attend reactive service calls and respond professionally to customer requirements.
• Diagnose and rectify faults across a range of fire and security systems.
• Carry out repairs, remedial works, system modifications and upgrades where required.
• Test and commission systems following maintenance, repairs or remedial works.
• Work with systems including fire alarms, CCTV, access control, intruder alarms and other electronic security systems.
• Carry out routine inspections and identify potential faults or areas requiring remedial action.
• Identify additional works and provide clear information to the Project Manager or customer where appropriate.
• Read and interpret drawings, specifications, system schematics and manufacturers’ information.
• Complete service reports, maintenance records, certificates and other documentation accurately and in a timely manner.
• Maintain accurate records of work undertaken and any outstanding issues.
• Attend customer sites and maintain professional relationships with customers and other site personnel.
• Provide customers with clear explanations of faults, repairs and recommendations where required.
• Work safely and in accordance with ACEDA’s health, safety and quality procedures.
• Ensure all maintenance, servicing and remedial works are completed to the required standards and manufacturers’ requirements.
• Liaise with project managers, supervisors, engineers, suppliers and subcontractors where required.
• Support installation and commissioning activities where required, particularly in relation to system upgrades and remedial works.
• Ensure tools, equipment, vehicles and materials are maintained and used appropriately.
• Participate in an on-call or out-of-hours service rota where required by the business.

What we’re looking for

We are keen to hear from experienced Fire & Security Service & Maintenance Engineers who are looking to develop their career within a growing engineering business.

You may currently be working as a Fire Alarm Engineer, Security Service Engineer, Fire & Security Engineer, Service & Maintenance Engineer, Maintenance Engineer, Security Systems Engineer or in a similar technical role.

You will ideally have:

• Proven experience servicing, maintaining and fault-finding fire and/or security systems.
• Good practical knowledge of fire alarm and security systems.
• Experience carrying out planned preventative maintenance and reactive service work.
• Experience diagnosing faults and carrying out repairs and remedial works.
• Experience working within commercial, industrial or similar environments.
• The ability to read and interpret technical drawings, specifications and system schematics.
• Experience with testing, commissioning and system fault-finding.
• A good understanding of relevant industry standards, regulations and manufacturers’ requirements.
• Good communication skills and the confidence to deal professionally with customers.
• A practical, solutions-focused approach to technical problems.
• Good attention to detail and the ability to complete service documentation accurately.
• The ability to work independently and manage your workload effectively.
• A full UK driving licence.

It would be advantageous if you also have experience in some of the following areas:

• Addressable and conventional fire alarm systems.
• CCTV systems and IP-based security solutions.
• Access control and door entry systems.
• Emergency lighting and associated life safety systems.
• Fire alarm servicing, maintenance and fault-finding.
• Networking and structured cabling.
• Working with systems from recognised manufacturers.
• FIA or equivalent fire alarm training and qualifications.
• Manufacturer-specific training or qualifications.
• ECS or other relevant industry certification.
• Experience working on industrial, utilities or infrastructure projects.
• Experience using job management or field service systems such as Simpro.

You’ll thrive at ACEDA if you are:

• Customer focused, with the ability to build strong and professional working relationships.
• Practical and solutions focused, with a positive approach to fault-finding and problem-solving.
• Quality focused, with pride in delivering work to a high standard.
• Organised and reliable, with good attention to detail.
• Safety conscious, with a commitment to working in accordance with company procedures and industry standards.
• A good communicator, able to explain technical issues and solutions clearly to customers and colleagues.
• A team player, who enjoys working collaboratively and sharing knowledge.
• Comfortable working independently, taking responsibility for your work and managing your own workload.
• Professional and customer-focused, representing ACEDA positively when working on customer sites.
• Looking for an opportunity to develop, take responsibility and make a real contribution to a growing business.

What we offer

At ACEDA, we believe our people are our greatest strength. We want to create an environment where people feel valued, supported and able to develop their careers.

In return for your experience and commitment, you will have the opportunity to:

• Work with a varied range of fire and security systems across different sectors.
• Develop your technical skills and experience across multiple systems and technologies.
• Build strong customer relationships and become a trusted technical resource.
• Access training, manufacturer courses and professional development opportunities.
• Take on additional responsibility as ACEDA continues to grow.
• Work alongside an experienced and supportive team.
• Build long-term career opportunities within a growing engineering business.

We offer a competitive salary and benefits package appropriate to the role and level of responsibility.

Please note: We can only accept applications from candidates who have the Right to Work in the UK.

ACEDA is committed to providing equal opportunities in employment and to creating an inclusive working environment where everyone is treated fairly and with respect. We do not discriminate against applicants or employees on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law.

We are committed to ensuring that recruitment and selection decisions are based on skills, qualifications, experience, capability and suitability for the role. We welcome applications from all suitably qualified candidates and will make reasonable adjustments where appropriate to support candidates throughout the recruitment process.

If you haven’t heard from us within 7 working days, please accept that on this occasion your application has been unsuccessful.

By applying for this position, you consent to ACEDA processing and storing your personal data in accordance with our Privacy Policy. We may contact you regarding this application and other suitable opportunities. You can request removal of your data at any time by contacting recruitment@aceda.co.uk .

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