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- Tasks: Coordinate customer service projects and ensure smooth installations.
- Company: Join Strachan Furniture Makers, a leader in luxury fitted furniture based in Leeds.
- Benefits: Enjoy a competitive salary, pension scheme, 22+ days holiday, and free parking.
- Why this job: Be part of a supportive team with ongoing training and career progression opportunities.
- Qualifications: Looking for confident communicators with project management skills; experience in consumer sales is a plus.
- Other info: Full training provided; must be eligible to work in the UK.
The predicted salary is between 24000 - 36000 £ per year.
Customer Services Co-ordinator required by Strachan Furniture Makers Ltd. in Leeds, West Yorkshire.
One of the UK’s market leaders for fitted luxury Bedroom and Home Study furniture, based in Leeds, requires a Customer Services Co-ordinator to help continue with its success.
Located in Bramley, Leeds, the position of Customer Services Co-ordinator requires a person with:
- Quality project management skills to drive through successful installations.
- First Class, hands-on, Customer Service communication skills both verbal and written.
- Excellent administration skills.
- Able to Co-ordinate projects with the customer between: Surveyors, Fitters, Factory, and Technicians.
- Ability to use I.T. systems such as Microsoft Word; Outlook, full training on our in-house system will be provided.
- Negotiation skills.
- Ability to prioritise workload.
PERSON SPECIFICATION:
The ideal candidate will be:
- Confident, bright, and enthusiastic team player dedicated to implementing projects on time and within budget.
- Experienced in co-ordinating and planning appointments and running a surveyor or installer diary.
- Well organized and efficient.
- An excellent all-round communicator with colleagues and customers.
- Computer literate and able to apply our business systems.
- Experienced in business-to-home improvement consumer sales (although not essential).
- Able to learn quickly from our training and support programmes to gain product knowledge.
- Ambitious to progress own career and be suitably rewarded in both financial and career progression.
- Eligible to work in the UK and be available for interview at our Leeds head office within 7 days of application.
Benefits:
- Substantial salary with pension and bonus scheme commensurate with experience.
- 22 days holiday plus bank holidays to start, increasing to 25 days plus bank holidays with years of service.
- Free parking.
- Adjacent to train station and good bus routes (Leeds/Bradford).
- We will provide full on-the-job training which will be ongoing through the first few months of starting with the Company.
- The Customer Services Team will support you as you progress within your role.
- We will also provide product training during your first few months.
Customer Services Coordinator employer: Ace Testing
Contact Detail:
Ace Testing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Coordinator
✨Tip Number 1
Familiarise yourself with the furniture industry, particularly in fitted luxury bedroom and home study furniture. Understanding the market and the specific products offered by Strachan Furniture Makers Ltd. will help you engage more effectively during interviews.
✨Tip Number 2
Brush up on your project management skills. Since the role requires coordinating between various teams, being able to demonstrate your ability to manage multiple tasks and timelines will set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, both verbal and written. As a Customer Services Coordinator, you'll need to convey information clearly and effectively, so consider role-playing scenarios or drafting emails to refine your approach.
✨Tip Number 4
Show your enthusiasm for customer service. Be prepared to share examples of how you've gone above and beyond for customers in the past, as this will highlight your dedication to providing excellent service, which is crucial for this role.
We think you need these skills to ace Customer Services Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and project management. Use specific examples that demonstrate your communication skills and ability to coordinate between different teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your organisational skills and how you can contribute to the success of Strachan Furniture Makers Ltd.
Highlight IT Proficiency: Since the role requires familiarity with IT systems, mention any experience you have with Microsoft Word and Outlook. If you have used similar systems before, be sure to include that as well.
Showcase Your Team Player Attitude: In your application, emphasise your ability to work well within a team. Provide examples of past experiences where you successfully collaborated with others to achieve a common goal.
How to prepare for a job interview at Ace Testing
✨Showcase Your Communication Skills
As a Customer Services Coordinator, strong communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to explain how you would handle customer inquiries or resolve issues, so think of examples that highlight your ability to communicate effectively.
✨Demonstrate Project Management Experience
The role requires quality project management skills. Be ready to discuss any relevant experience you have in coordinating projects, managing timelines, and ensuring successful installations. Use specific examples to illustrate how you've successfully managed similar tasks in the past.
✨Highlight Your Organisational Skills
Being well-organised is crucial for this position. Prepare to talk about how you prioritise your workload and manage multiple tasks simultaneously. You could mention tools or methods you use to stay organised, such as digital calendars or task management software.
✨Express Your Enthusiasm for the Role
Show your passion for the position and the company. Research Strachan Furniture Makers Ltd. and be ready to discuss why you want to work there specifically. Highlight your ambition to progress in your career and how this role aligns with your goals.
