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- Tasks: Support daily store management and train a dedicated team to deliver top-notch customer service.
- Company: Ace & Tate, a forward-thinking eyewear brand committed to accessibility and quality.
- Benefits: Indefinite contract, performance bonuses, generous holiday, travel cost coverage, and gym discounts.
- Why this job: Make a real impact in retail while working with a fun and inclusive team.
- Qualifications: Retail experience and strong people skills; no optical experience needed.
- Other info: Join a certified B-Corp focused on responsible business practices.
The predicted salary is between 30000 - 42000 £ per year.
Hi! We’re Ace & Tate and we make glasses. Since our start in Amsterdam in 2013, we’re here to inject a good dose of common sense into our industry by making well-designed, quality eyewear accessible to everyone. Great fits that last, for all eyes. Are you ready to make a real impact as an Assistant Store Manager (full time) in our store in London?
Just ask yourself, are you...
- Cheerful? (Our glass is always half full)
- Committed? (We walk the talk and deliver)
- Accessible? (We are approachable, open-minded, inclusive)
- Straightforward? (We cut the crap)
Your role in the team: Glasses are only one side of the story; excellent sales advice and customer service are the other. Our Assistant Store Managers use their retail experience to assist our clientele, train our Sales Assistants and support our Store Managers. So, you will be:
- Supporting the store manager with day to day management;
- Training a dedicated team to deliver high level customer service;
- Assisting our customers - from polishing lenses over fitting frames to giving tailored style advice.
This job = 90% shopfloor and 10% back office. You can make a difference by employing your people skills, retail experience, and service oriented nature!
Training and onboarding: Don’t worry, we’ve got you covered with:
- Dedicated onboarding per role;
- 1:1 training with a buddy;
- Online and offline learning environment.
Our jobs are for everyone, even if you don’t have previous optic experience. Even if you don’t wear glasses.
What we’ll offer you as Assistant Store Manager:
- An indefinite contract;
- A chance of a yearly raise based on performance;
- The possibility of an 8% monthly bonus for reaching store targets;
- 28 days holiday entitlement, 30 days after one year of service, and 33 days after two years (based on full time employment);
- Full coverage of travel costs (if you live farther than 10 km from work);
- Regular team events;
- Unlimited access to our internal learning portal;
- Discounts for gym sessions and unlimited, free access to an online psychologist through ClassPass and OpenUp;
- Continue to expand your eyewear collection - up to two free pairs of opticals or sunglasses per year and a 20% discount for friends and family.
Did we just describe your dream job? Well, then you might as well apply! It’s as simple as this: Click & Apply → Call & Match → Join the team.
Ace & Tate is an equal opportunity employer. We are committed to nurturing an inclusive environment for all current and potential employees.
Assistant Store Manager London | Portobello Rd employer: Ace & Tate
Contact Detail:
Ace & Tate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager London | Portobello Rd
✨Tip Number 1
Get to know the company! Before your interview, dive into Ace & Tate's values and mission. Show us that you’re not just another candidate but someone who genuinely connects with our vision of making eyewear accessible and stylish.
✨Tip Number 2
Practice your people skills! As an Assistant Store Manager, you'll be on the shop floor a lot. Think about how you can demonstrate your ability to connect with customers and lead a team. Maybe role-play some scenarios with a friend to get comfortable.
✨Tip Number 3
Be ready to share your retail experience! We want to hear about your past roles and how you've made an impact in previous jobs. Prepare some examples that highlight your commitment to customer service and team training.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application goes straight to us. Plus, it shows you’re keen on joining the Ace & Tate family. Don’t miss out on this chance to shine!
We think you need these skills to ace Assistant Store Manager London | Portobello Rd
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your cheerful and approachable side. Remember, we’re all about being straightforward, so keep it genuine.
Tailor Your Application: Make sure to customise your application for the Assistant Store Manager role. Highlight your retail experience and how it aligns with our values of commitment and accessibility. Show us how you can make a real impact on the shop floor!
Showcase Your People Skills: Since this role is all about supporting and training a team, emphasise your people skills in your application. Share examples of how you've successfully assisted customers or trained colleagues in the past. We love a good story!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Ace & Tate
✨Know the Brand
Before your interview, take some time to research Ace & Tate. Understand their mission, values, and what makes them unique in the eyewear industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your People Skills
As an Assistant Store Manager, you'll be working closely with both customers and your team. Prepare examples from your past experiences where you've successfully trained others or provided excellent customer service. Highlighting these skills will demonstrate that you're a great fit for the role.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. You might be asked to demonstrate how you'd handle a customer complaint or provide style advice. Practising these scenarios beforehand can help you feel more confident and showcase your problem-solving abilities.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask your interviewers. Inquire about the team culture, training processes, or how success is measured in the store. This shows that you're engaged and thinking about how you can contribute to the team.
