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- Tasks: Support the store manager and train a dedicated team to deliver top-notch customer service.
- Company: Join Ace & Tate, a B-corp certified company making eyewear accessible for everyone.
- Benefits: Enjoy discounts on eyewear, a monthly bonus, and 28 days holiday entitlement.
- Why this job: Be part of a mission-driven company focused on sustainability and customer satisfaction.
- Qualifications: No previous optics experience needed; just a passion for customer service.
- Other info: Dynamic work environment with excellent training and career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Hi! We're Ace & Tate and we make glasses. It sounds fairly simple, and that's the whole point. We're here to inject a good dose of common sense into our industry by making well-designed, quality eyewear accessible to everyone. Great fits that last, for all eyes.
Our jobs are for everyone, even if you don't have previous optic experience. Even if you don't wear glasses. Customer service in optics is valuable and specialised. Every customer needs a different approach and solution. This role is both challenging and rewarding.
The role of the Assistant Store Manager (FT position):
- Supporting the store manager with day to day management in store
- Training a dedicated team to deliver high level customer service
- Everything related to customer service - from polishing lenses to giving tailored style advice
- Support Ace & Tate's mission of becoming a more sustainable company every day
- This job = 90% shopfloor and 10% back office
What we offer and how we support you:
- Dedicated onboarding per role
- 1:1 training with a buddy
- Online and offline learning environment
- Discount codes for free and discounted pairs of opticals and sunnies
- The possibility of a monthly bonus
- No company uniforms
- Wellbeing: healthy snacks, a collaboration with ClassPass and the opportunity to book in free sessions with a certified psychologist
- 28 days holiday entitlement and up to 33 days after two years of service (based on full time employment)
- Sign up for the Cycle to Work scheme
- Unlimited access to our internal learning portal
Like what you read? Well, then you might as well apply. It's as simple as this: Click & Apply → Call & Match → Join the team.
Do you want to work in a B-corp certified company? Then we can't wait to meet you!
Assistant Store Manager London I Hanbury Street employer: Ace & Tate
Contact Detail:
Ace & Tate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager London I Hanbury Street
✨Tip Number 1
Get to know the company! Before your interview, dive into Ace & Tate's mission and values. Show us that you’re not just another candidate but someone who genuinely cares about making eyewear accessible and sustainable.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you’ve gone above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Be ready to showcase your teamwork abilities! As an Assistant Store Manager, you'll be training and supporting a team. Share how you've successfully collaborated with others in previous roles to create a positive work environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy – just click & apply. This way, we can match you with the right role and get you on board with our amazing team at Ace & Tate.
We think you need these skills to ace Assistant Store Manager London I Hanbury Street
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application for the Assistant Store Manager role. Highlight any relevant experience in customer service or team management, and connect it back to how it aligns with our mission at Ace & Tate.
Show Your Passion: We love seeing candidates who are genuinely excited about our brand and what we do. Share why you’re interested in working with us and how you can help us make eyewear accessible and sustainable for everyone.
Keep It Clear and Concise: While we appreciate creativity, clarity is key! Make sure your application is easy to read and straight to the point. We want to see your skills and experiences without having to sift through too much fluff.
How to prepare for a job interview at Ace & Tate
✨Know the Brand
Before your interview, take some time to really understand Ace & Tate's mission and values. Familiarise yourself with their approach to customer service and sustainability. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer service, think of specific examples from your past experiences where you provided exceptional service. Be ready to discuss how you tailored your approach to meet different customer needs, as this is crucial for the Assistant Store Manager position.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training processes, and how Ace & Tate supports its employees' growth. This shows that you're not just interested in the job, but also in how you can contribute to and grow within the company.
✨Dress the Part
While Ace & Tate doesn't have a strict uniform policy, it's important to present yourself well. Opt for smart-casual attire that reflects the brand's style. This will help you make a great first impression and demonstrate your understanding of the company's aesthetic.
