At a Glance
- Tasks: Provide top-notch customer service and coordinate schedules for multiple projects.
- Company: Join a dynamic construction office with a focus on teamwork and efficiency.
- Benefits: Enjoy a flexible schedule, performance bonuses, and competitive pay.
- Other info: Great opportunity for growth in a supportive environment.
- Why this job: Make a difference in customer experiences while honing your office management skills.
- Qualifications: 3-5 years of admin experience and strong customer service skills required.
The predicted salary is between 18 - 25 € per hour.
Benefits
- Bonus based on performance
- Flexible schedule
Job Responsibilities
- Answering phones and providing excellent customer service, including outbound calling
- Coordinating the schedule and material ordering for multiple craftsmen and projects
- Utilizing our dispatching and schedule management software
- Returning customers' calls as needed and following up with past customers
- Performing paperwork and filing duties
- Assisting in solving operational logistics to ensure a smooth customer journey
Job Requirements
- High school diploma or GED
- 3-5 years of administrative assistant/scheduling experience
- Strong customer service skills
- Comfortable with sales
- Adaptive to technology
- Excellent office management skills
- Solid typing skills
- Great multitasking and prioritisation skills
- Exceptional communication skills
- Basic understanding of sales and marketing
- QuickBooks Online or other accounting knowledge (plus)
- Customer-facing experience (plus)
Compensation and Hours
$18.00 - $25.00 per hour
Location
Harrisburg and Lancaster, Pennsylvania
Customer Service Representative with Construction Office Experience employer: Ace Handyman Services Capital District Saratoga Region
Join a dynamic team in Harrisburg and Lancaster, Pennsylvania, where we prioritise employee growth and a supportive work culture. As a Customer Service Representative, you'll enjoy a flexible schedule, performance-based bonuses, and the opportunity to enhance your skills in a collaborative environment that values exceptional customer service and operational excellence.
Contact Detail:
Ace Handyman Services Capital District Saratoga Region Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative with Construction Office Experience
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and recent projects can help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle tricky situations or difficult customers. This will help you feel more confident and prepared when they ask you about your experience.
✨Tip Number 3
Don’t forget to highlight your tech skills! Since you'll be using dispatching and scheduling software, mentioning your adaptability to technology can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen on joining our team.
We think you need these skills to ace Customer Service Representative with Construction Office Experience
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service experience, especially in a construction office setting. We want to see how your skills match the job description!
Show Off Your Skills:Don’t be shy about showcasing your strong communication and multitasking abilities. We love candidates who can juggle multiple tasks while keeping a smile on their face!
Be Clear and Concise:When filling out your application, keep your responses clear and to the point. We appreciate straightforwardness, so make it easy for us to see why you’re the right fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Ace Handyman Services Capital District Saratoga Region
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've handled difficult customers or resolved issues in the past. This will show that you understand the importance of excellent service, especially in a construction office setting.
✨Familiarise Yourself with the Tools
Since the role involves using dispatching and schedule management software, it’s a good idea to research common tools used in the industry. If you have experience with QuickBooks Online or similar software, be prepared to discuss how you’ve used it effectively in previous roles.
✨Demonstrate Your Multitasking Skills
The job requires juggling multiple tasks, so think of examples where you successfully managed several responsibilities at once. During the interview, highlight your ability to prioritise tasks and keep everything organised, which is crucial for ensuring a smooth customer journey.
✨Show Enthusiasm for the Role
Employers love candidates who are genuinely excited about the position. Make sure to express your interest in the company and the role during the interview. Share why you want to work in customer service within the construction industry and how you can contribute to their success.
