At a Glance
- Tasks: Provide top-notch customer service and coordinate schedules for exciting construction projects.
- Company: Join a dynamic team in the construction industry with a focus on customer satisfaction.
- Benefits: Enjoy a flexible schedule, performance bonuses, and competitive pay.
- Other info: Great opportunity for growth in a supportive work environment.
- Why this job: Be the voice of our company and help create smooth customer experiences.
- Qualifications: 3-5 years in admin/scheduling, strong customer service skills, and tech-savvy.
The predicted salary is between 25 - 25 £ per hour.
Benefits
- Bonus based on performance
- Flexible schedule
Job Responsibilities
- Answering phones and providing excellent customer service, including outbound calling
- Coordinating the schedule and material ordering for multiple craftsmen and projects
- Utilizing our dispatching and schedule management software
- Returning customers' calls as needed and following up with past customers
- Performing paperwork and filing duties
- Assisting in solving operational logistics to ensure a smooth customer journey
Job Requirements
- High school diploma or GED
- 3-5 years of administrative assistant/scheduling experience
- Strong customer service skills
- Comfortable with sales
- Adaptive to technology
- Excellent office management skills
- Solid typing skills
- Great multitasking and prioritization skills
- Exceptional communication skills
- Basic understanding of sales and marketing
- QuickBooks Online or other accounting knowledge (plus)
- Customer-facing experience (plus)
Compensation and Hours
$18.00 - $25.00 per hour
Location
Harrisburg and Lancaster, Pennsylvania
Future Opening: Customer Service Representative with Construction Office Experience in Burnley employer: Ace Handyman Services Capital District Saratoga Region
Join our dynamic team in Harrisburg and Lancaster, where we prioritise a supportive work culture that values your contributions and fosters professional growth. With flexible scheduling and performance-based bonuses, we empower our Customer Service Representatives to excel while enjoying a balanced work-life experience. Our commitment to employee development and a collaborative environment makes us an exceptional employer for those seeking meaningful and rewarding careers in the construction industry.
Contact Details:
Ace Handyman Services Capital District Saratoga Region Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Future Opening: Customer Service Representative with Construction Office Experience in Burnley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ace Handyman Services Capital District Saratoga Region. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ace Handyman Services Capital District Saratoga Region before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Future Opening: Customer Service Representative with Construction Office Experience in Burnley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ace Handyman Services Capital District Saratoga Region:Your cover letter is your chance to shine! Tell us why you want to work at Ace Handyman Services Capital District Saratoga Region specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ace Handyman Services Capital District Saratoga Region!
How to prepare for a job interview at Ace Handyman Services Capital District Saratoga Region
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
