At a Glance
- Tasks: Provide top-notch customer service and coordinate schedules for exciting construction projects.
- Company: Join a dynamic construction office with a focus on teamwork and innovation.
- Benefits: Enjoy performance bonuses, flexible hours, and a supportive work environment.
- Other info: Great opportunity for growth in a vibrant team atmosphere.
- Why this job: Make a difference in customer experiences while honing your skills in a fast-paced setting.
- Qualifications: High school diploma, strong customer service skills, and experience in scheduling.
The predicted salary is between 18 - 25 £ per hour.
Benefits
- Bonus based on performance
- Flexible schedule
Job Responsibilities
- Answering phones and providing excellent customer service, including outbound calling
- Coordinating the schedule and material ordering for multiple craftsmen and projects
- Utilizing our dispatching and schedule management software
- Returning customers' calls as needed and following up with past customers
- Performing paperwork and filing duties
- Assisting in solving operational logistics to ensure a smooth customer journey
Job Requirements
- High school diploma or GED
- 3-5 years of administrative assistant/scheduling experience
- Strong customer service skills
- Comfortable with sales
- Adaptive to technology
- Excellent office management skills
- Solid typing skills
- Great multitasking and prioritization skills
- Exceptional communication skills
- Basic understanding of sales and marketing (plus)
- QuickBooks Online or other accounting knowledge (plus)
- Customer-facing experience (plus)
Compensation and Hours
$18.00 - $25.00 per hour
Location
Harrisburg and Lancaster, Pennsylvania
Customer Service Representative with Construction Office Experience in Burnley employer: Ace Handyman Services Capital District Saratoga Region
Join a dynamic team in Harrisburg and Lancaster, Pennsylvania, where we prioritise employee growth and a supportive work culture. As a Customer Service Representative, you'll enjoy a flexible schedule, performance-based bonuses, and the opportunity to enhance your skills in a thriving construction environment, all while contributing to a seamless customer experience.
Contact Details:
Ace Handyman Services Capital District Saratoga Region Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative with Construction Office Experience in Burnley
✨Tip Number 1
Get to know the company before your interview! Research their projects and values so you can show how your experience aligns with their needs. This will help us stand out as a candidate who truly understands the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you had to solve problems or handle difficult customers. We want to demonstrate our ability to provide excellent service, especially in a construction office setting.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give us insider info about the company culture and possibly even a referral!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the position. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Customer Service Representative with Construction Office Experience in Burnley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in customer service and scheduling. We want to see how your skills match the job description, so don’t hold back!
Show Off Your Communication Skills:Since this role is all about excellent customer service, let your communication skills shine through in your written application. Use clear and concise language, and don’t forget to proofread for any typos!
Highlight Your Tech Savvy:Mention any experience you have with dispatching or schedule management software, as well as QuickBooks Online if applicable. We love candidates who are comfortable with technology, so show us what you've got!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ace Handyman Services Capital District Saratoga Region
✨Know Your Customer Service Stuff
Brush up on your customer service skills and be ready to share specific examples of how you've handled tough situations in the past. Think about times when you went above and beyond for a customer, as this will show your dedication to excellent service.
✨Familiarise Yourself with the Tools
Since the role involves using dispatching and schedule management software, it’s a good idea to research common tools used in the industry. If you have experience with QuickBooks Online or similar software, be prepared to discuss how you’ve used it effectively in previous roles.
✨Show Off Your Multitasking Skills
This job requires juggling multiple tasks at once, so think of examples that demonstrate your ability to prioritise and manage time effectively. You might want to prepare a story about a busy day where you successfully coordinated schedules and handled customer inquiries simultaneously.
✨Communicate Clearly and Confidently
Exceptional communication is key in this role. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen carefully to questions and respond thoughtfully, showing that you can engage with customers and colleagues alike.
