At a Glance
- Tasks: Support sales activities, manage customer inquiries, and assist in business development.
- Company: Join Ace Express Freight, a top-rated global freight forwarding company.
- Benefits: Permanent role with hybrid working options and a supportive team environment.
- Other info: Opportunity for career growth in a dynamic and award-winning company.
- Why this job: Be a key player in driving sales and enhancing customer experiences.
- Qualifications: 1-2 years in sales coordination or customer support, strong communication skills.
About Us
Ace Express Freight are a global freight forwarding company with more than 30 years’ experience and a network of world-class partners. We are proud to have been awarded the Deloitte ‘Ireland’s Best Managed Company’ accolade for 17 years in a row, a testimony to our culture of continuous improvement, our investment in our people, and our philosophy of going the extra mile for our customers.
About the Role
The Sales Coordinator provides administrative, customer support, and business development assistance to the Business Development Manager, helping to drive sales activity and improve operational efficiency. This is a new role which involves customer outreach, lead generation, appointment scheduling, sales support administration, and maintaining accurate customer records. Acting as a key point of contact for customers and prospects, the Sales Coordinator assists the Business Development Manager in identifying and developing new business opportunities while ensuring high standards of customer service. The ideal candidate will have excellent verbal and written communication skills, a polite, outgoing and professional demeanour and be very confident speaking with customers on the telephone.
Contract Type: Permanent (6-month probation period).
Working Hours: Monday to Friday, 8.30am to 5.30pm (option of hybrid working post probation).
Location: Ace Express Freight, 216 Great Bridge St, West Bromwich B70 0DE, United Kingdom.
Key Duties of the Role
- Managing the sales team’s diaries and making appointments as required.
- Managing a sales database with notes, follow up dates etc.
- Answering customer enquiries in a timely and efficient manner.
- Dealing with sales enquiries and quoting or checking costs with the sales team as required.
- Identify any extra opportunities with existing clients (upsell and cross sell).
- Helping to solve logistical problems.
- Liaising closely with the sales team.
- Dealing with clients in a professional and trustworthy manner.
- Ensuring all work undertaken by the company is of a sound commercial nature.
- Offering after-sales support to customers.
- Preparing spot quotes for potential customers and processing order requests.
Essential Requirements
- 1-2 years' experience in sales coordination, sales administration or customer support role.
- Proficiency in Microsoft Office.
- Excellent verbal and written communication skills.
- Strong administrative and organisational skills.
- Excellent interpersonal and customer service skills.
- Ability to work on your own and as part of a team.
- Basic maths skills.
If you meet the above criteria and are interested in applying, please send your CV and cover letter to lmurtagh@ace-express.com.
This job description is intended to provide a general overview of the principal responsibilities and qualifications associated with this role. It is not intended to be an exhaustive list of all duties, responsibilities, or requirements. The successful candidate may be required to perform additional duties appropriate to the role, either now or in the future.
Ace Express Freight is an Equal Opportunities Employer.
Sales Co-Ordinator in West Bromwich employer: Ace Express Freight
At Ace Express Freight, we pride ourselves on being a top employer, recognised as one of 'Ireland’s Best Managed Companies' for 17 consecutive years. Our commitment to employee development, a supportive work culture, and the opportunity for hybrid working post-probation make this an ideal environment for those looking to grow in their careers while contributing to a dynamic team focused on customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Co-Ordinator in West Bromwich
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Co-Ordinator at Ace Express Freight, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Ace Express Freight. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Co-Ordinator. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Co-Ordinator in West Bromwich
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Ace Express Freight:When writing your cover letter, make sure to tailor your message specifically for Ace Express Freight. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Ace Express Freight
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Ace Express Freight that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Ace Express Freight that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Ace Express Freight’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
