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- Tasks: Oversee daily operations, finance, and IT for a thriving children's therapy practice.
- Company: Ace Children’s Occupational Therapy Ltd, a leading paediatric practice in Hampshire.
- Benefits: Competitive salary, 25 days leave, pension scheme, and flexible working hours.
- Why this job: Join a passionate team making a real difference in children's lives.
- Qualifications: 5+ years in operations management, strong financial and IT skills required.
- Other info: Opportunity for career growth in a supportive and collaborative environment.
The predicted salary is between 35000 - 38000 £ per year.
Ace Children’s Occupational Therapy Ltd is a well-established private paediatric practice based in North East Hampshire, providing assessment and intervention services for children and young people aged 2 to 25 years.
Following an internal promotion, we are now looking for an experienced Practice Operations Manager to support the continued growth of the practice and oversee its day-to-day operational, financial and IT functions. This is a key role within the organisation, working closely with the Practice Manager and senior leadership team to ensure the practice operates efficiently, compliantly and continues to grow.
About the role
The Practice Operations Manager will take ownership of the day-to-day operational running of the practice, ensuring processes, systems and teams operate efficiently and effectively. The role requires someone who is confident managing operational processes, financial performance and IT systems, while supporting staff and maintaining high standards of compliance.
Key responsibilities will include:
- Operations and administration
- Managing the day-to-day activities and performance of the Operations and QA team
- Reviewing internal processes and implementing improvements to increase efficiency and productivity
- Managing supplier relationships, procurement and operational resources
- Overseeing company policies, procedures, facilities and health and safety compliance
- IT and systems management
- Acting as the main point of contact for IT and telephony systems across the practice
- Managing system access, hardware, software and user permissions
- Liaising with external IT providers to resolve issues and maintain system performance
- Supporting the rollout of new systems, upgrades and digital improvements
- Monitoring IT budgets, licences and information governance compliance
- Financial operations
- Monitoring budgets, P&L performance and financial reporting processes
- Managing billing processes, utilisation targets and cost control measures
- Supporting payroll, expenses and financial administration processes
- Identifying opportunities to improve operational efficiency and financial performance
- People management and leadership
- Managing recruitment, onboarding and staff training processes
- Conducting performance reviews, appraisals and supporting staff development
- Promoting a positive and collaborative workplace culture
- Acting as a key link between clinical and non-clinical teams
- Compliance and quality
- Ensuring regulatory and legal compliance including GDPR, DBS and professional standards
- Supporting audits, insurance requirements and complaint handling
- Contributing to business planning, operational improvements and future growth initiatives
About you
You will be an experienced operations or practice management professional who is confident managing multiple priorities and taking ownership of operational processes within a busy environment. The successful candidate will ideally have:
- At least five years’ experience in an operations, business or practice management role
- Experience managing operational processes including finance, IT systems and administration
- Strong understanding of basic financial management including P&L, payroll and expenses
- Advanced IT skills including Microsoft 365 and Excel, with experience using pivot tables
- Experience managing teams, performance reviews and staff development
- Excellent organisational skills and strong attention to detail
- Experience managing external suppliers and service providers
- Experience within healthcare, private practice, SEN services or working with local authorities and schools would be advantageous but is not essential.
A full UK driving licence and access to a vehicle are required as the clinic is not accessible via public transport.
Benefits
- Salary of £35,000 to £38,000 depending on experience
- 25 days annual leave plus bank holidays
- Pension scheme
- Death in service benefit
- Health care and health insurance
- Office-based role with home working available when required
- Flexible working hours between 8.30am and 5.30pm
Interested? Please apply with your latest CV.
Practice Operations Manager in Crondall employer: Ace Children's Occupational Therapy Ltd
Contact Detail:
Ace Children's Occupational Therapy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Operations Manager in Crondall
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and operations sectors. You never know who might have a lead on the perfect Practice Operations Manager role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, mission, and recent developments. This will help us tailor your responses and show that you're genuinely interested in Ace Children’s Occupational Therapy Ltd.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating your experience in managing operational processes and financial performance, as these are key for the Practice Operations Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Practice Operations Manager in Crondall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Practice Operations Manager role. Highlight your experience in managing operations, finance, and IT systems, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate how you’ve improved operational efficiency or financial performance in previous roles. This will help us see the impact you've made in your past positions.
Keep It Professional Yet Personal: While we love a professional tone, don’t be afraid to let your personality shine through! A bit of warmth and authenticity can make your application stand out. Remember, we’re looking for someone who fits well with our team culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company there!
How to prepare for a job interview at Ace Children's Occupational Therapy Ltd
✨Know Your Operations Inside Out
Make sure you understand the key responsibilities of a Practice Operations Manager. Brush up on operational processes, financial management, and IT systems relevant to the role. Being able to discuss specific examples from your past experience will show that you're ready to take ownership of these areas.
✨Showcase Your People Skills
This role involves managing teams and promoting a positive workplace culture. Prepare to share examples of how you've successfully led teams, conducted performance reviews, or supported staff development. Highlighting your ability to bridge clinical and non-clinical teams will be a big plus!
✨Be Ready for Compliance Questions
Given the importance of regulatory compliance in this role, brush up on GDPR, DBS, and other relevant standards. Be prepared to discuss how you've ensured compliance in previous roles and any audits or quality assurance processes you've been involved in.
✨Demonstrate Your Problem-Solving Skills
Operational efficiency is key, so think of examples where you've identified issues and implemented improvements. Whether it's streamlining processes or managing supplier relationships, showing your proactive approach to problem-solving will impress the interviewers.